Business Process and Improvement Specialist

Job Summary
A fantastic opportunity to lead a team at the heart of significant change in HR systems and processes at NHSBT. If you're passionate about HR systems, workforce processes and data and can lead a small team, this short-term assignment could be for you. We're looking to modernise, deliver efficiencies & improve the employee experience at NHSBT and your skills might be just what we need to ensure success.

Main duties of the job
This is an important senior HR professional who works autonomously providing expert HR knowledge, technical expertise and resource to support the implementation of change based projects across the People directorate, undertaking reviews of workforce processes with a view to making them outcome and customer focused.

Role
By its nature this role is that of a strategic change agent combined with a people manager where the post holder has to:

• Work as part of a small team of HR professionals and system experts working as Service Improvement change agents with an aim of improving Business process, implementing LEAN and other appropriate approaches across the suite of services HR delivers across NHSBT;
• They will be expected to lead on a wide range of change projects and to challenge the status quo in order to ensure that improvement of the People Services is at the forefront of the outcome
• Work with the People Directorate staff and operational managers across NHSBT to ensure that the Directorate's service maximises the efficiencies that improvement projects are designed to deliver.
• provides leadership and line management for a team of four systems experts and will work closely with the Workforce Planning and Insights Specialist.
• Liaise, work with and in collaboration (but not exclusively) with Assistant Directors, Heads of function across the whole of the People directorate and operational managers and their staff to deliver the key KPIs of the Insights and Improvement team.

About You
Experience and Knowledge

• Significant experience in a senior HR role, that is regional or national or leading on large and complex organisational change projects.
• Highly developed leadership skills that can motivate and lead a team to achieve required goals
• Up to date knowledge of employment law
• Ability to develop excellent relationships with workforce colleagues and to facilitate the effectiveness of the function..
• Previous Service Improvement experience.
• Experience of applying LEAN or other service improvement methodologies

Qualifications And Training

• Masters degree in HR Management or related subject or equivalent experience
• Demonstrable relevant post qualification experience
• LEAN Management qualification or other process improvement qualification

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What We Offer

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: ‎
• We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

This vacancy will close at 23:59 on 4th January 2026

Interviews are anticipated to be held on w/c – 14th January 2026 subject to confirmation

For informal enquiries please contact – Ian Brunton Head of Insights and Improvement on

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.