Senior Manager – Business Process Improvement

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What is it all about? 

We are seeking a Senior Manager - Business Process Improvement to drive transformative process improvement across Visa's global operations. This role goes beyond project management—it requires deep expertise in automation platforms, AI-driven solutions, and digital transformation strategy.

You will lead end-to-end automation initiatives, from discovery to deployment, leveraging tools like Power Automate, Power Apps, UiPath, Blue Prism, and emerging AI technologies. Acting as a thought leader, you will influence senior stakeholders, shape automation strategy, and deliver measurable business impact.

If you are passionate about process optimization, thrive in complex environments, and want to shape the future of intelligent automation at scale, this role is for you.

What we expect of you, day to day:

• Own the automation strategy for key business processes, aligning with Visa's digital transformation goals.
• Lead discovery workshops and advanced process analysis to identify automation opportunities across commercial and operational workflows.
• Design and implement AI-powered automation solutions, integrating with existing systems and ensuring scalability.
• Drive Power Platform adoption (Power Automate, Power Apps) and champion best practices for citizen development.
• Build business cases for automation initiatives, demonstrating ROI and efficiency gains to senior leadership.
• Partner with IT and external vendors to deliver secure, compliant automation solutions.
• Monitor and optimize automated processes using data-driven insights and AI indicators.
• Act as a trusted advisor to executives on automation trends, AI capabilities, and emerging technologies.
• Lead change management to ensure successful adoption and cultural shift toward automation-first thinking.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

What we're after...

• Hands-on experience with leading automation platforms (UiPath, Blue Prism, Power Automate) and Power Apps.
• Hands on Experience with Business Process Improvement in large organizations 
• Strong understanding of AI technologies and their application in process automation.
• Proven track record of delivering enterprise-scale automation programs, not just managing projects.
• Experience in digital transformation strategy within large, matrix organizations.
• Excellent stakeholder management and influencing skills at senior levels.
• Strong analytical and problem-solving skills with ability to translate technical concepts into business outcomes.
• Familiarity with governance, compliance, and security in automation projects.
• Degree in technology, engineering, or business; advanced certifications in automation or AI preferred.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.