Experience Producer Support

KPMG Overview

KPMG is part of a global network of firms that offers Audit, Tax & Legal, Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

What is Ignition?

Ignition is KPMG UK's unique 'collaborative business transformation' capability, delivered through two bespoke-designed centres based in our Canary Wharf and Manchester offices.

We take our clients through a powerful way of working which drives acceleration and alignment in critical programmes of change. Ignition has speed, agility and collaboration at its heart, and it is a method which drives real results and value fast.

Ignition delivers tailored 'events' and 'immersive experiences' which enable collaborative problem solving.

Ignition events can range from 1-3 days in duration, with 5-80 participants and positioned at critical moments in a transformation journey.

Ignition brings people, (including experts from our organisation, alliance partners and our clients), together with relevant insights and technology in a very efficient, collaborative and creative way to accelerate transformation.

What's it like to work with us?

The stakes are often high for the clients we support, and you – along with the Ignition team and a range of subject matter experts from across KPMG – will support our client's transformation, whether the focus is digital transformation, the creation of a new vision, strategy or business model, or improving end to end customer experience.

To deliver this requires a team of diverse experience and expertise. We want to work with the most curious and capable individuals so that we can continually enrich our ability to respond to an ever-changing world.

We work as one team across our London and Manchester centres - this role will be primarily based in London, with the regular opportunity to work in both centres.

The great thing about working in Ignition is the amount you learn – when you're supporting clients through these challenges, you're getting exposure to what motivates executive teams and the KPMG methodology behind resolving those problems – as well as more practical knowledge; how to organise and support client events, how to create visually compelling content, how to create an 'experience' that enables multiple participants to engage and align on a new vision. And you will be learning in a broader sense what Ignition – and KPMG – can achieve for clients.

As an Experience Producer, Support you get this wealth of professional exposure along with a unique opportunity to hone creative and innovative skills in a live-events environment.

As an Ignition Experience Producer, you will work as part of a team delivering client-facing events across our services. During these engagements you will develop skills to enhance client experience across in-person, hybrid and virtual delivery formats. You will learn the foundational aspects of delivering collaborative experiences and gain experience across the breadth of Ignition experience specialist roles.  Beyond event delivery you will have an opportunity to contribute to the ongoing development of the Ignition venture.

Responsibilities

Play a key role in the delivery of a world class client experience in Ignition by demonstrating either experience of or an interest in / understanding of:

• Collating and formatting event content
• Designing and setting up work assignments
• Handling requirements of the physical space to meet the needs of the event
• Contributing creatively to deliver immersive and innovative events
• Operating technologies to enhance the event experience
• Building knowledge of the Ignition Centre to understand how to maximise its potential in enhancing client experience from both an analogue and digital perspective
• Developing an understanding of event delivery across the Ignition delivery roles and Ignition services
• Co-ordinating, preparing and setting up the Ignition environment (hybrid/virtual or face to face) within the centre for client and internal collaboration events/ interactions, building expertise in effective environment set up.  Taking ownership for key tasks as required
• Supporting daily issue resolution and escalation for the Ignition Centre
• Contributing to the wider Ignition venture bringing innovation and new approaches
• Building and maintaining collaborative working relationships with KPMG colleagues and clients
• Maintaining the Ignition Centre to ensure it is always client ready
• Supporting other members of Ignition team with delivery of ad hoc projects
• Communicating the value of Ignition and the services offered to clients, supporting tours of the Ignition centre when required

Essential skills - Full training will be provided as part of the onboarding process.  In addition you will have an interest in developing or demonstrate:

• Ability and agility to learn quickly and deliver in a fast paced, high-pressured environment
• Strong proactivity and can-do attitude with a desire to develop an understanding of Ignition Services and associated skills
• Natural problem solver who can approach problems in different ways and will explore multiple potential solutions
• Good interpersonal skills, good communication and team-working skills
• Ability to remain calm under pressure in client 'live-event' scenarios
• Attention to detail and ability to react quickly and professionally to constantly changing requirements and demands
• Self-motivation and the ability to support with small projects and drive them to completion with support and to agreed timeframes
• Working knowledge across all MS Office packages, specifically PowerPoint and Excel

Desirable skills

• An understanding of collaborative working methodologies, tools, technologies and approaches

Interest in developing project management skills and ability to work to deadlines

• Interest in driving continuous improvement and innovation
• Curiosity about virtual collaboration tools such as Miro, CoCreate, MS Teams, Zoom, Mural is desirable
• Bringing innovative ideas to events that bring them to life, make them memorable and help people think about problems differently