Senior Account Manager

2 weeks ago

London, Greater London, United Kingdom Meet Life Sciences Full time £60,000 - £80,000 per year

Senior Account Manager

We are a global medical communications and strategic consultancy group with over two decades of experience supporting the world's leading pharmaceutical, biotech, and healthcare organizations. With a team of professionals worldwide, we are committed to fusing scientific excellence, strategic insight, and creative thinking to deliver impactful communications that drive progress in healthcare.

Our organization spans across different areas, delivering innovative solutions in medical strategy, publications, med affairs, omnichannel communication, patient engagement, market access, and more. We work across a wide range of therapeutic areas including oncology, immunology, rare diseases, neurology, and gene therapies, supporting both top-20 pharma companies and emerging biotech innovators.

Responsibilities:

  • As a Senior Account Manager, you will play a key role in managing and supporting the day-to-day relationships between our business and our clients. Naturally confident and outgoing, you'll bring strong interpersonal and communication skills, along with enthusiasm for diving into a wide variety of projects.
  • You will enjoy organising and overseeing the details of project delivery, ensuring excellent outcomes for clients across a wide range of services—publications (manuscripts, abstracts, posters, presentations), events, strategic communications, and KOL programmes. The ideal candidate will also be eager to take on line management responsibilities and help mentor junior colleagues.
  • Managing account performance, leading client communications, maintaining strong client relationships, and supporting strategic account planning and delivery. The Senior Account Manager is also responsible for tracking budgets, forecasting revenues, and contributing to business development by identifying opportunities within existing and new accounts

Requirements

  • Must have medical communications agency experience to be considered
  • Approximately 5–6 years of healthcare agency experience in client services roles
  • Ability to manage account(s) with little day-to-day input from AD/CSD.
  • Ability to co-ordinate the delivery of multiple projects within account with a high degree of autonomy.
  • Strong project management and project delivery skills.
  • Excellent relationship development skills – client handling/networking.
  • Ability to motivate account/project teams.
  • Strategic understanding of project / account objectives and contribution to strategic account planning.
  • Excellent organisational skills, time management and adherence to deadlines.
  • High attention to detail.
  • Good level of written and oral communication skills (including presentation skills) – comfortable dealing with clients/senior company staff.
  • Ability to present to clients in business development situations.
  • Strategic insight, judgement and problem solving skills – able to identify issues and resolve them (or make recommendations).
  • Line management / mentoring skills.
  • Good delegation skills. Good working knowledge of company processes, in particular relating to account management, financial management and project delivery.
  • In depth understanding of company's range of products and services.

Benefits

  • 33 days annual leave
  • Birthday day off
  • 5% pension contribution
  • Private medical health insurance
  • Flexible working hours
  • Hybrid working

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