Customer Enablement Specialist

2 weeks ago

London, Greater London, United Kingdom Zinc Full time £50,000 - £70,000 per year
Customer Enablement Specialist

Application Deadline: 28 November 2025

Department: Account Management

Employment Type: Full Time

Location: Zinc - London

Compensation: GBP 50,000 / year

Description

As a Customer Enablement Specialist, you'll design and deliver the content, systems and resources that help both customers and Account Managers succeed at scale.

This is a hands-on individual contributor role where you will create high-impact enablement materials, build Zinc Academy, and turn ad hoc AM work into repeatable, reusable assets. Your goal is to make customers self-sufficient, help AMs ramp faster, and reduce bespoke work across the team.

If you love creating content that simplifies complexity and scales customer understanding, this role is for you.

Shape how Zinc educates customers and enables Account Managers to deliver value faster.
Lead the creation of Zinc Academy, our self-serve education and onboarding hub.
Design scalable enablement content that replaces one-off work and drives consistent messaging.
Partner across Marketing, Product, Legal and Design to turn complex information into clear, customer-friendly content.
Build the systems that allow Zinc to scale customer education without scaling headcount.

Key Responsibilities

• Build Zinc AcademyDevelop and maintain a central hub for customer and AM onboarding, training and education.
Create clear, engaging and accessible learning experiences that improve customer adoption and AM confidence.

• Create Content That ScalesProduce customer-facing assets such as onboarding decks, compliance explainers, upsell comms, and short-form videos.
Design internal enablement tools that help AMs onboard, learn and perform consistently.

• Systemise and SimplifyTurn bespoke AM materials into templates, playbooks and reusable content.
Maintain a living library of enablement assets used across teams and customer segments.

• Collaborate Without BottlenecksWork with Marketing and Design for brand alignment while maintaining creative speed.
Partner with Legal and Product to translate complex updates (for example, HEC/DBS changes) into plain-language customer materials.

• Close the LoopJoin customer and AM calls to identify common pain points and build assets that address them. Gather feedback and continually improve content relevance, clarity and usability.

Skills, Knowledge and Expertise
  • Strong experience in content creation across formats such as decks, video, and written comms.
  • Background in customer-facing enablement, sales support, marketing, or customer education.
  • Ability to simplify complex information into clear, engaging narratives.
  • A system-building mindset, turning one-off work into scalable solutions.
  • Proven ability to work cross-functionally and balance speed, accuracy and brand consistency.
  • Experience in a B2B SaaS or high-growth environment preferred.
  • A creative problem solver who loves building structure from chaos.
  • A confident storyteller who can translate complex topics into simple, human language.
  • Empathetic to both customer and internal needs, balancing clarity and impact.
  • Pragmatic and proactive, able to prioritise what will scale value fastest.
  • Excited to pioneer how enablement operates within a growing SaaS business.
What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
  • 24 days holiday + Bank Holidays + your birthday off
  • GBP 1200 annual benefits allowance (ThanksBen, from month 2)
  • Early finish Fridays (16:00)
  • Yearly company retreat abroad
  • 30 days to Work from anywhere
  • Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
  • Statutory pension with NEST (3% employer, 5% employee)
  • Zinc shares, issued through the EMI Scheme
  • Unlimited access to MoreHappi coaching
  • Company socials, quarterly team socials Free Monday lunches
  • Nursery workplace benefit scheme (Yellownest)
  • Option to lease an electric car through Electric Car Scheme
  • Celebrated Zinc anniversaries

  • Customer Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom Zinc Full time £50,000 - £80,000 per year

    Application Deadline:28 November 2025Department:Account ManagementLocation:Zinc - LondonCompensation:£50,000 / yearDescriptionAs aCustomer Enablement Specialist, you'll design and deliver the content, systems and resources that help both customers and Account Managers succeed at scale.This is ahands-on individual contributor rolewhere you will create...

  • Enablement Specialist

    3 days ago

    London, Greater London, United Kingdom Coursera Full time £55,000 - £110,000 per year

    About CourseraCoursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit...

  • Sales Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom BT Local Business - City of London Full time £55,000 - £80,000 per year

    Company DescriptionBT Local Business - City of London is part of a network of independent businesses that combine local expertise with BT's national resources. Our mission is to connect businesses with innovative technology products, tailored services, and trusted local advice. By working directly with the community, we strive to deliver customized solutions...

  • Portfolio and Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom World Wide Technology Full time £40,000 - £60,000 per year

    NARequirements:Job Title: (Senior) Manager, Strategic Initiatives (Portfolio & Enablement Specialist)Reports to: Director of Strategic InitiativesRole Summary:This hybrid role combines responsibility for both portfolio development and sales enablement,accelerating sales velocity by shaping scalable customer propositions and ensuring sales teams are...

  • Product Solutions Enablement Specialist, Merchants

    5 days ago

    London, Greater London, United Kingdom Mastercard Full time £40,000 - £80,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Sales Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom Veson Nautical Full time £40,000 - £80,000 per year

    DescriptionJoin Veson Nautical, the trailblazer in Maritime Commerce digital solutions, as we are excited to welcome a dynamic and upbeat Sales Enablement Specialist to our Go-to-Market Team. Reporting to the Senior Sales Enablement Manager, you'll play a key role in crafting innovative learning content, energizing our sales teams, and collecting valuable...

  • Sales Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom Collecting Cars Full time £40,000 - £80,000 per year

    The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding, and we're looking for a Sales...

  • Sales Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom The Collecting Group Full time £40,000 - £80,000 per year

    The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding, and we're looking for a Sales...

  • Sales Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom The Collecting Group Full time £40,000 - £80,000 per year

    The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding, and we're looking for a Sales...

  • Global Revenue Enablement Specialist

    2 weeks ago

    London, Greater London, United Kingdom Zensai Full time £45,000 - £65,000 per year

    Job DescriptionAbout the RoleWe are looking for a motivated and growth-mindedRevenue Enablement Specialistto join our Global Revenue Enablement team. This is an ideal stepping-stone role for someone who wants to build a career in enablement and support our mission to elevate sales performance, embed consistent revenue skills, and strengthen execution across...