Enablement Specialist

5 hours ago

London, Greater London, United Kingdom Coursera Full time £55,000 - £110,000 per year

About CourseraCoursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we're driven by the belief that learning can transform lives through learning.Why Join UsAt Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education. You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We're a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you're ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below. Job Overview:The Sales Enablement Specialist is responsible for equipping the Customer Success (CS) organization with the knowledge, skills, processes, and tools needed to drive adoption, retention, and growth. This role partners closely with Customer Success leadership, Product, and RevOps teams to design and execute training programs, process improvements, and build resources that empower CSMs to perform at their best. E.g. account planning templates, QBR delivery, techniques for resolving conflictYou will also act as a liaison and field coach in the APAC and EMEA regions  engaging with local sales and customer success management, serving as the eyes/ears of enablement in the region.This role reports into the Revenue Operations team within Coursera's Enterprise Solutions. The Enterprise Solutions team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world's best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations. Responsibilities:The Sales Enablement Specialist  is responsible forRole-based curricula design. Partner with HR and CS leadership to align training content to key competencies.Needs Analysis. Partner with Regional CS Directors to identify competency gaps and create learning paths to close them.Playbooks. Own the Customer Success Playbook and maintain standardized templates for renewal plans, success plans, and adoption metrics.Product Knowledge training. Partner with Product Marketing for new‑feature releases, adoption, and migration  strategiesRegional Field Coach. Partner with in-region sales leaders to apply sales enablement programs, share best practice, and collect feedback.Measurement. Measure impact of interventions on account health metrics and other drivers of customer retention.Some travel (

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