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Customer Service Advisor

2 weeks ago

Belfast BT GS, United Kingdom Apricot Insurance Services Ltd Full time £20,000 - £25,000 per year

Established in 2011, Apricot Insurance provides insurance products for customers UK-wide through its Belfast City office. The company trades through Direct and Aggregator distribution network, focussing on Personal & Business insurance covers. Having already entered an exciting period of accelerated growth, Apricot has now a strategic opportunity for a Customer Service Administrator

Job Summary

· Process all customer documentation from the sales team for New Business, Renewals, Mid-Term Changes and Lapsed policies. Ensuring all correct documents are issued.

· Process and validate online sales.

· Process renewal invites and issue to customers.

· Chase validation documents required post sale. Process and validate these documents within set timeframes and if required issue cancellations from this process. Ensuring to adequately chase all documents in a prompt manor by telephone, email and SMS.

· Handle mid-term calls and live chats from customers. Process changes & issue new documentation.

· Demonstrating excellent customer service skills and telephone manner.

· Process inbound cancellations.

· Issue cancellation notices and chase customers to prevent policies from cancelling.

· Triage inbound telephone calls in peak times and during periods of annual leave.

· Acting under own initiative to solve problems and develop the business.

· Other general administration duties and tasks as required by the company.

Personal Specification

Academic:

· 5 GCSE's at Grade C or above (including Maths & English);

· Cert CII qualified preferred but not essential.

Experience:

· You will need to have at least 6 months prior experience working in an administrative or sales role.

Capabilities:

· Excellent client facing/communication skills;

· Ability to work as part of a team;

· Excellent IT skills including the use of Microsoft Excel and Word;

· Ability to multi-task;

· Ability to use initiative;

· Ability to take direction;

· Open GI experience desirable.

Personal Qualities:

· Good interpersonal skills;

· Enthusiastic team player;

· Articulate, ambitious, enthusiastic, responsible and thorough;

· Able to work quickly and accurately;

· Self-motivated and able to use your initiative where possible.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health & wellbeing programme
  • Private medical insurance
  • Referral programme

Work Location: Hybrid remote in Belfast, BT2 7GS