Account Manager

Role: Account Manager

Function: Performance Creative | Account Management | Influencer Coordination

Responsibility: Managing communication with all campaign and content stakeholders

Reports to: Senior Account Manager 

Location: Remote - 2 days in the office per month (Hambi Media HQ, Oval, Central London)

Compensation: £35,000 - £40,000 + Bonus/ Benefit Scheme + 27 Days Paid Holiday

Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing A-Players. With over £100M spent on creative across Meta and TikTok ads, our clients include Heights, Surreal, 47 Skin, Nutrition Geeks, Mindful Chef and more. We're proud to be one of the few D2C creative agencies housing in-house design, production, strategy, and UGC teams under one roof.

Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design.

As your growth partner, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients.

We are seeking an Account Manager to join our team of high-performance marketers. We hope for someone to come in and inject their experience to help grow our rapidly expanding agency. You will be the main point of contact for your clients, building strong relationships and acting as a trusted advisor. Beyond managing projects and end-to-end process for campaigns, you'll lead client communications, champion a growth-first mindset, and ensure we are driving commercial value as well as creative excellence.

• You are comfortable managing client expectations, ensuring clear alignment on targets,forecasts and 
• how to achieve them.
• You are commercially aware and confident in advising clients on strategies that drive growth
• You bring a client-first mindset and can act as a trusted advisor, not just a project manager
• You have 2 years of experience in Account management, Project management or a similar role. 
• Hold previous experience within e-commerce, performance creative or digital marketing.
• You are familiar with a service led business and the KPIs that follow this.
• You can confidently lead client calls and communicate with a strong initiative to move projects forward.
• You have a deep passion for and understanding of social media, algorithms, emerging and existing trends and what brings success for brands on Meta and Tiktok.

• Serve as the main point of contact for assigned clients, leading communications and strategy discussions.
• Build and maintain strong, long-term client relationships, ensuring we deliver not only great creative but also measurable commercial outcomes.
  • Understand client goals, business models, and KPIs, and translate these into actionable plans.
  • Collaborate with internal teams (media buyers, creatives, strategists) to execute campaigns effectively.
  • Deliver clear, data-driven performance updates with actionable insights and growth recommendations.
  • Identify trends, opportunities, and areas for improvement across campaigns.
  • Champion client satisfaction and retention by anticipating challenges and presenting solutions.
  • Act as a commercial partner — keeping ROI, budgets, and client growth objectives at the centre of decision-making.
  • Translate client feedback into clear next steps for the team.
  • Ensure campaigns are launched on time and aligned with agreed objectives.
  • Monitor performance across paid channels (e.g., Meta, Google Ads, TikTok, etc.).
  • Ensure rigorous quality control on all assets, acting as the final defense to maintain brand standards, performance goals, and accuracy.

• Will take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes.
• Commercially minded, always looking for ways to create more value for clients and the agency.
• Confident in leading communications, setting the tone for client relationships, and influencing strategy.
• Are entrepreneurial with the ability to see the bigger picture. 
• Have a proactive solution based mindset, allowing you to positively influence change.
• Have exceptional attention to detail. 
• Confidence in building long-term relationships with your client base are able to work pro-actively prioritising tasks efficiently.
• Enjoys participating in a collaborative office with regular team building events and social activities.
• Go above and beyond.
• Thrive in a fast paced startup environment.

• Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
• Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.