Second Line Support Engineer

2 weeks ago

Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time £25,000 - £40,000 per year

Overview of the Role:

We are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. You have a strong team of management around you who will support you within this role.

Who are Tailor Made Technologies?

Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.

Benefits of working for Tailor Made Technologies:

  • A competitive salary.
  • Training opportunities set out with a clear training structure.
  • Progressive working environment with access to voice your opinions to decision makers.
  • 25 days holiday plus bank holidays.
  • Birthday day.
  • Flexi Health plan cover.
  • IT Purchasing Scheme.
  • Company Pension.
  • A brilliant breakout room which provides a free breakfast and a pool table

Duties and Responsibilities of our 2nd Line Service Desk Engineer:

  • To provide excellent customer care and support through efficient and organised ticket management
  • Providing first response fixes to customers via the phone, live chat or email
  • Providing resolution to incidents, requests, and appropriately escalating all others
  • Ticket triage – assessing ticket priorities and escalating when required.
  • Liaising with third parties and customers with regards to incident resolution and requests.
  • Handling customer requests and escalate according to company procedures.
  • Manage work queues and prioritise events, ensuring compliance with SLAs.
  • Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service.

Your previous experience:

  • Experience with how an ITIL service desk runs.
  • Active Directory configuration and administration
  • An understanding of Group Policy
  • General networking skills
  • An understanding of DNS
  • Good understanding of Office 365
  • Good understanding of Microsoft Azure
  • An understanding of Microsoft Intune

Essential Skills-

  • Excellent communication skills
  • Organisational skills
  • Results driven with a proven track record of achieving.
  • Team player
  • Self-motivated and proactive
  • Ability to be resilient and to work under pressure.

  • Second Chef

    1 week ago

    Whiteley, Hampshire, United Kingdom dim t Full time £38,500 per year

    Ready to cook up a new adventure? Become our Second Chef in WhiteleyWe're on the lookout for a talented Second Chef to lead the kitchen at our stunning pan-Asian restaurant, located in the heart of Whiteley Shopping Centre.Whiteley is a lively, modern town that offers the best of both worlds a bustling retail hub with great transport links to Southampton and...

  • Chief Engineer

    3 days ago

    Whiteley, Hampshire, United Kingdom Leidos Full time £74,700 - £98,300

    Software EngineerLeidos heritage companies pioneered the development of air traffic control systems in the United States more than 50 years ago. Today our systems handle 75 per cent of the air traffic in the U.S. and approximately 60 per cent of the world's air traffic. When it comes to air traffic safety and efficiency, our proven track record and...

  • Stress Engineer

    3 days ago

    Whiteley, Hampshire, United Kingdom Matchtech Full time

    Our client, a prominent player in the aerospace sector, is seeking a dedicated Stress Engineer to join their team in Fareham. This permanent, full-time position plays a key role in ensuring the structural integrity, durability, and safety of UAV systems, providing support through thorough analysis and collaboration across various teams.Key...

  • IT Project Engineer

    2 weeks ago

    Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time £40,000 - £60,000 per year

    IT Project EngineerWe are currently recruiting an experienced IT Project Engineer to join us here at Tailor Made Technologies on a hybrid model. We are currently adding to our existing Infrastructure Project Team due to the successful business growth of Tailor Made Technologies. This hands on technical infrastructure design and project delivery role is vital...

  • Senior Design Engineer-

    6 days ago

    Whiteley, Hampshire, United Kingdom Matchtech Full time £60,000 - £100,000 per year

    We're looking for an experienced DFM Engineer to join our team in further developing our advanced logistics UAS. This is a role within the Design Team that will lead the transition of new designs into production, while applying DFM/DFA principles throughout the design process.The ideal candidate is equally comfortable in a design and manufacturing...

  • Senior Embedded Engineer

    3 days ago

    Whiteley, Hampshire, United Kingdom DTC | A Codan Company Full time

    Title: Senior Embedded EngineerDate: 19 Nov 2025Location: United Kingdom, Whiteley, Hampshire, GBAbout UsDomo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast...

  • Software Engineer

    5 days ago

    Whiteley, Hampshire, United Kingdom Leidos Full time £36,700 - £45,900

    Software EngineerJoin our Team and take your career to the next levelA Software Engineer is required to support the development of a multiple award winning ATM system. This is an opportunity to work on a programme with an exciting pipeline of international work and provide Air Traffic Control Officers (ATCO) with tools to enhance their operation. The...

  • Data Engineer

    3 days ago

    Whiteley, Hampshire, United Kingdom ef-6702-4fe9-92cc-bbe393965ddd Full time

    At Specsavers, we're transforming lives through better sight and hearing—and data is at the heart of everything we do. If you're a curious, driven Data Engineer looking to make a real impact, this is your chance to be part of something meaningful.You'll join our growing Data Product team, where we build the data solutions that power everything from...

  • Senior Embedded Engineer

    3 days ago

    Whiteley, Hampshire, United Kingdom Domo Tactical Communications Full time

    Date: 19 Nov 2025Location:United Kingdom, Whiteley, Hampshire, GBAbout usDomo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.Our passion...

  • Utility Department Project Assistant

    1 week ago

    Whiteley, Hampshire, United Kingdom Encompass Geospatial Ltd Full time £27,500 - £40,000 per year

    Location: Whiteley (onsite)Contract: Permanent, part-time (16–20 hours per week Monday - Friday)Reports to: Utilities DirectorTeam: 11 peopleCompensation: Starting from £27,500 FTE (pro‑rata),About the roleWe're hiring a hands-on Project Assistant to keep our Utility Department running smoothly day-to-day. This isn't a PA role—it's a practical,...