Collections Officer

3 days ago

Northampton, Northamptonshire, United Kingdom ACS Staffing Solutions Full time £36,886 per year

Job Description

Collections Officer

6-Month FTC – Northampton
£36,286 per annum
37 hours per week, Monday–Friday

We are recruiting on behalf of our client for a Collections Officer to join their established income team on a 6-month fixed-term contract. This role is responsible for managing a designated patch of tenants, providing a proactive and supportive rent-collection service that helps maximise income while sustaining tenancies.

Duties

  • Act as the main point of contact for all rent-related enquiries within an allocated patch.
  • Carry out daily communication with tenants via phone, email, text, office appointments and home visits.
  • Maximise income through effective rent and service-charge collection while ensuring vulnerable tenants receive appropriate support.
  • Offer basic financial guidance, including budgeting support, benefit checks and income-maximisation advice (including UC, HB and DHPs).
  • Negotiate realistic repayment arrangements and monitor compliance.
  • Support tenants with benefit applications, ensuring claims are completed accurately and on time.
  • Maintain accurate records across all systems and respond to all service requests within required timescales.
  • Prepare and submit legal documentation for rent-arrears cases and, when required, attend court hearings and evictions on behalf of the organisation.
  • Work collaboratively with external agencies such as Citizens Advice, Community Law Service, DWP and local authorities to support tenants and secure income.
  • Keep up to date with welfare reform, benefit legislation and housing-related changes.

The Candidate

  • Background in debt recovery, income collection or similar
  • Knowledge of Housing Law, Housing Benefit, Universal Credit and welfare-reform measures
  • Strong communication skills with the ability to support tenants in challenging circumstances
  • Confident negotiating and managing repayment plans
  • Competent IT skills and accurate record-keeping
  • Ability to work independently, including lone working
  • Strong organisational skills with the ability to prioritise
  • Full UK driving licence

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