Student Casework Officer

About the Job

Interview Date: 4 December 2025

This brand-new post is part of a restructured and expanded team which will manage the University's processes and mechanisms for the handling and management of cases relating to complaints, appeals, misconduct, and disciplinary matters. The postholder will be part of a team providing a fair and efficient service to students and colleagues, handling cases, liaising with colleagues in all areas of the University, and helping to ensure that the University remains compliant with the requirements of the Office for Students and the Office of the Independent Adjudicator for Higher Education.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About You

You will be a skilled communicator and administrator, with experience in casework and knowledge of the Higher Education sector. You will understand sensitivity and skill in the handling of difficult situations, with experience of finding optimum solutions within a defined policy framework. You will have the skill and capacity to handle complex cases, and to build constructive relationships with colleagues across the University.

Qualifications

Essential;

• Education to A level/NVQ Level 3 or the equivalent.

Desirable;

• Degree or equivalent experience.

Faculty/Department

The Academic Registry is at the heart of the University's administration and is committed to the delivery of a high-quality experience from application to graduation. We work closely with colleagues across the University to provide a collaborative and seamless approach to all of the processes and policies which we are responsible for delivering.

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People

Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

• Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
• Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
• Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
• Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right to Work

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.

Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON

Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

Commitments Include:

• Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.

• Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.

• Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON's Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

For more details, visit: Equality and Diversity at UON