Operations Coordinator

Who we are in a nutshell.

At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. This means it's our job to help keep our customers assets' legally compliant, operational and, above all else, safe. We're able to achieve this with a team of only the very best, most talented people.

With safety our number one priority, it's no surprise that our Electrical division is all about electrical safety. We're experts in this field, carrying out hundreds of essential Electrical Installation Condition Report (EICR's) and other critical inspections for our customers every single day. What's more, we are a leading specialist Electric Vehicle (EV) charging solutions provider, not only managing the end-to-end installation, but the ongoing routine safety examinations.

What will you be doing?

As a key member of our operations team and reporting to the Planning Supervisor, the Operations Coordinator will work with our job planning system to contact and confirm active jobs with various clients via the phone and/or email.

You will:

• Working with our job planning system to contact and confirm active jobs with various clients across email and telephone.
• Working with the wider team and other internal teams (and field based staff such as Engineers) to prioritise and organise workload when required.
• Prepare and format client-facing updates and schedules.
  
  Ensuring all communication and documentation is logged in the system.
• Distribute information to clients in a timely and professional manner.
• Ensure customer service is kept to a high standard.
• Send out labels and other materials to Engineers when required.
• Accommodate additional administration, coordination and customer service tasks as required.

As part of our team, you will get:

• A starting salary of £23,819
• Monthly bonus (totalling up to approx. £2000 per annum)
• Company Pension Scheme
• Annual salary review
• 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
• An extra day's holiday to take on Christmas Eve each year
• Access to our holiday buy scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme
• Fundraising support for your chosen charity

To join our team, you will need:

• Previous experience in an administration, phone based or customer service role
• Strong IT skills and the ability to use Microsoft packages confidently
• Have excellent attention to detail and a methodical approach to working
• Excellent communication skills with the ability to build rapport with colleagues and customers
• Have lots of enthusiasm to consistently deliver a refreshing customer experience

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that's what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What's more, we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we're looking for.

To apply for this role, simply click 'Apply'. We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.