Executive Housekeeper

2 weeks ago

London WB JA, United Kingdom Langham Hotel London Full time £30,000 - £55,000 per year
Executive Housekeeper
Housekeeping Administration

The Langham, London; Europe's first Grand Hotel and luxury 5* property, is currently recruiting for an Executive Housekeeper to join our Housekeeping Department. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of an Executive Housekeeper, your key focus will be to:

  • oversee and lead the housekeeping department, including Laundry, Valet and Florist services
  • participate in the preparation of the strategic business and operating plans
  • prepare the annual Housekeeping Department payroll and operating budgets and monthly expenditure forecast
  • implement strategies aimed at cost minimisation and productivity maximisation without compromising quality standards
  • monitor and review quality standards for the department
  • conduct daily checks of guest bedrooms, all public areas and guest corridors
  • attend promptly to all guest complaints and requests and follow up as necessary
  • always lead by example and inspire the teams to deliver highly personalised, anticipatory and memorable guest experience
  • build strong relationships with all relevant stakeholders

Do you have? –

  • previous experience of working in a role of an Executive Housekeeper or Director of Housekeeping in a similar style and size property
  • previous experience and exposure to housekeeping, floristry, laundry and/or valet departments
  • strong numerical aptitude, ability to use Microsoft Office packages and Property Management Systems
  • ability to motivate, lead and inspire people
  • high levels of resilience, tenacity and drive
  • excellent customer service skills
  • great attention to detail
  • immaculate personal presentation

YOUR BENEFITS

Financial Wellbeing

  • Discretionary Service Charge
  • 28 days of holidays (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
  • Access to Wagestream – a salary advance benefit
  • Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
  • Discounted accommodation at The Langham, London for you and your family
  • Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
  • Up to £750 Recommend a Friend referral bonus
  • Seasonal Travelcard loan
  • Health Cash Plan (the hotel covers the cost of Level 1 with Simplyheath)
  • Company pension plan
  • Life insurance
  • Discounts in various high street and online shops

Mental Wellbeing

  • Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
  • Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
  • 2 staff parties per year and several colleague social and community events
  • Access to the Employee Assistance Programme by Hospitality Action (24/7)
  • Access to Qualified Mental Health First Aide

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