Call Handler
1 week ago
We think the purpose of this job is pretty simple … to provide 'the best' customer service … every day … every patient As a Call Handler based in our Patient Central team, you are the voice of our Practice as you will be the first person many of our patients will come into contact with when booking their appointments. Not only do our patients need you to have a friendly telephone-smile and a reassuring demeanor … you will need this in bucket loads You should be comfortable (and enjoy) working in a call centre environment and we look for people with a warm, friendly, and approachable personality with a reassuring smile radiating in your telephone voice and manner.
Follow a call guide prompted by our electronic triage system to make a patient care request on the system. This then allows the system and our clinicians to point the patient to the most appropriate clinician type i.e. GP, Nurse, a range of allied health care professionals and Health Care Assistant roles and care type i.e. appointment / phone call / prescription / text advice / referral etc.
Ensuring calls are handled efficiently working towards the targets within the team and making a real difference to the patient experience not just the patient on the phone but the next patient in the queue needing our care Various administration duties generated by patient calls and any other administration work associated to the Patient Central team. To follow accurately and efficiently administrative processes and procedures
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Call Handler
1 week ago
York YO WX, United Kingdom Priory Medical Group Full time £24,000 - £36,000 per yearCall Handler - Patient CentralPriory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.We are currently looking for an enthusiastic person with excellent communication skills to join...
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Call Handler
7 days ago
York YO WX, United Kingdom Priory Medical Group Full time £25,000 - £76,715 per yearCall Handler - Patient CentralPriory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.We are currently looking for an enthusiastic person with excellent communication skills to join...
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Call Handler
5 days ago
York, United Kingdom Priory Medical Group Full time**Call Handler (Patient Central)** **Here at Priory Medical Group we can offer you**: - Certainty and security in your employmentwithin one of the UK’s biggest Healthcare Provider. - Fulfilling and rewarding work that really matters, you really make a difference! - An environment where we all act with kindness and compassion towards colleagues at all...
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Patient Services Call Handler
6 days ago
York, United Kingdom MyHealth Full time**Patient Services Call Handler** **Hours: 24 hours per week (Tues, Thurs & Fri)** **Location: Strensall, YO32 5UA** **Company Overview**: MyHealth provide comprehensive NHS primary care services to help manage people's health & wellbeing. We have four NHS Health Care Centres serving approximately 19,500 patients across an area of over 200 square miles to...
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Patient Services Part Time Call Handler
2 days ago
York, United Kingdom MyHealth Group, York Full time**Patient Services Call Handler** Hours: 19.5 per week (Tues, Thurs & Fri) Location: Strensall, YO32 5UA **Company Overview**: MyHealth provide comprehensive NHS primary care services to help manage people's health & wellbeing. We have four NHS Health Care Centres serving approximately 19,500 patients across an area of over 200 square miles to the...
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Call Handler
1 week ago
York, United Kingdom Priory Medical Group Full time**Call Handler - Patient Central** **Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.** We are currently looking for enthusiastic people with excellent communication skills...
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Call Handler
2 weeks ago
York, United Kingdom Priory Medical Group Full time**Call Handler - Patient Central** **Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.** We are currently looking for enthusiastic people with excellent communication skills...
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Call Handler
2 days ago
York, United Kingdom Priory Medical Group Full time**Call Handler - Patient Central** **Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.** We are currently looking for enthusiastic people with excellent communication skills...
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Call Handler
3 days ago
York, United Kingdom Priory Medical Group Full time**Call Handler - Patient Central** **Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.** We are currently looking for enthusiastic people with excellent communication skills...
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Eoc Telephone Advisor
2 weeks ago
York, United Kingdom Yorkshire Ambulance Service NHS Trust Full timeWould you like to be part of a team delivering an invaluable service to the patients of Yorkshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Excitedly Yorkshire Ambulance Service NHS Trust is expanding our **York **site and is now recruiting for Call Handlers in our...
