Hotel Receptionist

6 days ago


Liverpool, Liverpool, United Kingdom SIGNATURE LIVING - Rainhill Hall Full time

Role Overview

To ensure the highest standard of guest care and welcome are demonstrated at all times.

Duties and Responsibilities include:

  • Ensure team provides an effective, efficient service at all times to standards in line with company procedures
  • Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
  • Ensure team are aware of hotel availability and use every opportunity to maximize room sales
  • Be fully conversant and able to operate the hotel front office system
  • Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
  • Ensure that quarterly targets set by your line manager are adhered to
  • Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
  • Complete any reasonable duties at the request of Line Manager/ General Manager
  • Take part in any training and development activities as required
  • Inspect front and back of reception for cleanliness
  • Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
  • Ensure total confidentiality is observed in the execution of your duties

What's in it for you?

  • Special rates and discounts in our hotel.
  • Company Pension
  • Employee Assistance Programme
  • On Shift Meals Provided
  • Free Parking

Job Type: Zero hours contract

Pay: From £12.21 per hour

Benefits:

  • Employee discount
  • Free parking

Work Location: In person


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