Sales Support Advisor

Base Location: Cardiff, Reading

Salary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time Flexible First options available

The role

• The Sales Support department is responsible for processing all new and renewing business energy supply tenders and managing customer accounts. It supports the business energy sales teams working towards SSE' ambitious goals to be the leading business energy and related services supplier.
• As a Sales Support Advisor your role will be diverse and dynamic, we have opportunities in areas such as pricing, contract retention, renewals, contract administration, managing customer accounts and securing contracts into our Evolve system. Therefore, we would love for you to be highly organised and self-motivated to make the best of your opportunity with us.
• We are currently recruiting for advisors to manage customer accounts through our Change of Tenancy (COT) journey however, we employ a flexible and fluid workforce so you will be expected to change workloads from time to time to manage customer demand

You Will

• You will primarily manage customer accounts through our Change of Tenancy (COT) process and ensure customers are set up correctly form the start of their journey with us.
• It will be your responsibility to accurately log, quote and accept high volumes of electricity and gas contracts within the commercial sector as well as ad hoc pieces of work related to the role.
• It is imperative you have a passion for accuracy to ensure that all work is correct, delivered on time to prospective and renewing customers, and falls within stringent compliance parameters.
• You will need some customer service skills to provide a flexible service to both internal and external customers. Being an excellent rapport builder and communicator is essential as you will be working with all levels.
• A strong team work ethic is essential for the role to meet the fast-paced business demands as we are a growing department and change is always happening. You should be comfortable working closely with your team or independently. You should expect to meet targets and manage your own workload. You should also be flexible to work on multiple workstreams to meet customer needs.
• You will be a self-starter and take responsibility for own development
• You will have the ability to meet strict deadlines
• A good working knowledge of Microsoft Office packages, (Word and Excel) is essential. Utility Experience would be desirable but not essential. We can provide training and you'll be sure to learn a lot as a Sales Support Advisor.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.