Customer Onboarding Executive

1 day ago

Crewe, Cheshire East, United Kingdom Radius Limited Full time
Company Description

At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes.

Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.

Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.

We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.

We've achieved big things already, but we're just getting started.

This is where you come in...

Job Description

The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Global Telematics Hub – Arden Square, working hours of Monday-Friday 8:30am – 5:00pm.

Role responsibilities:

  • Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
  • Working a 'check list' of items to ensure swift install and activation of customer Telematics devices
  • Supporting new customers with providing systems training and setting up of key business software reports
  • Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
  • Working cross-departmentally to solve challenges with the customer at the heart of everything you do
  • Updating business systems and CRM 
Qualifications
  • Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential
  • Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce 
  • Able to demonstrate a 'common sense' approach to problem solving in the operations environment
  • Manage own workload effectively and support your line manager with reporting
  • Interpersonal skills with the ability to influence decision/non-decision makers
  • Strong team building skills and an ability to build effective relationships with customers
  • Enthusiastic self-starter, driven by the intent to succeed and achieve company goals
Additional Information

#LI-JW1

Still Curious?

If you feel we are a good match for each other, you can apply online now

If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Department: Customer Service & OperationsWork Pattern: Office Based (5 days onsite)

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