Customer Experience Manager
5 days ago
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Customer Experience Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
TheLiverpool Empire Theatreis the largest two-tier theatre in the country, hosting the best in touring theatre productions including musicals, opera, ballet and comedy. This iconic venue plays a crucial role in the cultural offering of the Liverpool City Region and celebrates its 100th anniversary in 2025.
Youll report to the Theatre Manager and be responsible for the Deputy Customer Experience Manager, Hospitality and Events Manager, Assistant Customer Experience Manager and Cellarperson. In addition oversight of the Customer Experience Team including Duty Managers, Supervisors, and Team Members. Additionally, you will collaborate with colleagues in the ATG Head Office, particularly the Hospitality and Risk teams. You will take an active interest in your teams talent and development as well as your own. You will work closely with venue colleagues across all departments to drive the vision of the venue forward, actively considering how your expertise and team can support the growth of the business.
This post will comprise a mix of day, evening and weekend work and is based full time at the venue. Primarily you are a strong retail focussed professional, with strong people and organisational skills able to work in an agile and target driven environment.
Interested? Please click on the link to view our full Job Description
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If youd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
Weare proud to be an equal opportunity employerand strive to provide a stage for everyone.Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
LNKD1_UKTJ
-
Customer Experience Advisor
1 week ago
Liverpool, Liverpool, United Kingdom VIVO Defence Services Full time £18,000 - £25,000 per yearJob Req ID: 305304Posting Start Date: 3 Nov 2025Location:Liverpool, Merseyside, GB, L19 2PHContract Type: Part TimeJob Advertisement:Who We AreVIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.What We DoWe put our Customers and Families First. They are the...
-
Customer Experience Committee Member
3 days ago
Liverpool, Liverpool, United Kingdom Riverside Full time £3,250 per yearCustomer Experience Committee MemberBackgroundThe Riverside Group Limited (TRGL) is looking to recruit someone who has the knowledge and experience set out in the person specification. The successful candidate will take up a place on the Committee for an initial three-year term with the possibility of a second three-year term.About Riverside GovernanceThe...
-
Customer Experience Committee Member
1 day ago
Liverpool, Liverpool, United Kingdom The Riverside Group Full timeDescriptionCustomer Experience Committee MemberBackgroundThe Riverside Group Limited (TRGL) is looking to recruit someone who has the knowledge and experience set out in the person specification. The successful candidate will take up a place on the Committee for an initial three-year term with the possibility of a second three-year term.About Riverside...
-
Customer Experience Agent/ Partner
1 day ago
Liverpool, Liverpool, United Kingdom A.P. Moller - Maersk Full timeMaersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what's possible—setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power ofdiversity, collaboration, and continuous learning. With over 100,000 employees...
-
Customer Success Manager
5 days ago
Liverpool, Liverpool, United Kingdom Concerto - property asset management system with CAFM Full time £45,000 - £60,000 per yearLiverpool (hybrid working)As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers—ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future...
-
Customer Development Manager
2 weeks ago
Liverpool, Liverpool, United Kingdom Princes Group Full time £35,000 - £55,000 per yearVacancy NameCustomer Development ManagerEmployment TypePermanentCountryUnited KingdomLocationLiverpoolBusiness AreaOperationsWorkplace TypeHybridAbout PrincesThe Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products...
-
Customer Service Operations Manager
3 days ago
Liverpool, Liverpool, United Kingdom Adaptable Recruitment Full time £840,000 per yearAt Adaptable Recruitment we are seeking a dynamic and experienced Customer Operations Leader to head up a Customer Services team. You will be responsible for ensuring the delivery of excellent service to our clients, driving team performance, and championing operational excellence.Package:up to £70,000 depending on experienceHolidays:24 days + bank...
-
Customer Data Strategy Manager
1 week ago
Liverpool, Liverpool, United Kingdom Matalan Full time £45,000 - £60,000 per yearSalary:Competitive plus benefitsWorking Pattern:Full TimeContract Type:TemporaryHours:37.5About The RoleWe're looking for a Customer Data Strategy Manager to join our team on a fixed-term contract, covering maternity leave.To manage the data processes, segmentation and reporting of CRM activity and the Loyalty proposition. Champion a data driven approach to...
-
Customer Service
2 weeks ago
Liverpool, Liverpool, United Kingdom Monixa Ltd Full time £25,000 - £40,000 per yearMonixa is a fast-growing fintech company committed to providing transparent and responsible financial solutions. We are on a mission to support customers in managing their finances effectively, with a focus on fairness, empathy, and regulatory compliance. As part of our continued growth, we are looking for a dedicated Customer Service & Collections Agent to...
-
Customs Coordinator
3 days ago
Liverpool, Liverpool, United Kingdom CMA CGM Full time £20,000 - £50,000 per yearCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to...
