Part Time Reception and Support Assistant

Job Advert

Salary – £24,000 - £26,000 pro rata

Hours - Monday to Friday, 25 hours per week, 10am to 3pm

Holiday – 22 days annual leave (excluding bank holidays) after 5 years' service increasing by one day per each year of service (up to a maximum of 5 days)

Location – office based in Letchworth

About the Reception and Support Assistant role:

We are TC Group, the fastest-growing top 20 accountancy firm in the UK. As trusted business advisors, we provide tailored support and strategic advice to ambitious business owners.

At TC East, we have offices in Letchworth, Huntingdon, and a presence in Cambridge. We pride ourselves on being approachable, knowledgeable, and committed to delivering a first-class service to ambitious business owners and their businesses.

TC East in Letchworth are looking for a Reception and Support Assistant on a part time basis to join the team.

The role is key in providing a welcoming first point of contact for visitors and callers, while delivering efficient administrative support to ensure the smooth running of day-to-day operations across the business reporting directly to the Senior Operations and Finance Manager. This role is ideal for someone who is organised, approachable, and comfortable working in a dynamic office environment.

Key responsibilities of a Reception and Support Assistant will include:

Reception duties

• Greet and assist visitors, clients and staff in a professional and friendly manner.
• Answer and direct phone calls, take messages, and respond to basic enquires.
• Maintain a tidy and organised reception area and client meeting rooms.
• Manage incoming and outgoing mail, and deliveries.
• Liaise with the main building receptionist for visitors, clients, car parking and deliveries.

Administrative Support

• Assist with general office administration including filing, scanning, photocopying, and data entry.
• Support with maintaining and ordering office supplies.
• Support meeting preparations including booking rooms and ensuring adequate equipment.
• Support with diary management as required.
• Support in maintaining clients' books and records and organising returns.
• Support with booking travel, accommodation, meetings and other events.
• Facilities & H&S: Serve as a point of contact for facilities issues, support maintenance coordination, and assist in health & safety compliance activities.
• Support with ad hoc tasks as and when necessary.
• Provide cover for annual leave as required.

About you

We are looking for candidates with the following skills and experience:

Essential

• Previous experience in reception, administrative, or client facing roles.
• Handling telephone system, outlook diaries and Microsoft Teams.
• Ability to prioritise tasks and manage time effectively.
• Strong interpersonal and communication skills.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams).
• Awareness of confidentiality, GDPR and professional conduct in the workplace.

Desirable

• Confidence handling enquiries.
• Problem- solving and ability to think proactively
• Ability to remain calm under pressure.

Full benefits available for the Reception and Support Assistant

• pension scheme
• group life assurance x 4 salary
• additional holiday for your birthday off or a religious holiday exchange option
• Christmas period shutdown
• social events
• access to our employee benefits portal – cashback and vouchers on everyday purchases
• employee Referral Bonus – we're always looking for talented individuals to join our team
• employee Assistance Programme
• regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations
• volunteering opportunities – 7.5 hours to use each year to support local charities or community
• Free eye test
• annual flu immunisation & Health check
• Family Friendly Policies
• career prosperity programme
• access to Private Medical Insurance (following completion of probation)

About us

TC Group is growing and changing at quite a pace We're an ambitious group of people with the same aim – to create a consistent, high-quality experience for our clients. Like us, our client list is growing – we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses.

At TC East, we have offices in Letchworth, Huntingdon, and a presence in Cambridge. We pride ourselves on being approachable, knowledgeable, and committed to delivering a first-class service.

We have strong core values of Integrity, Enthusiasm and Teamwork. We apply these and the associated behaviours to everything we do, both internally and in how we support our clients, so that all our team and clients know that:

"Acting with INTEGRITY and ENTHUSIASM, as part of a TEAM, is the TC East way"

We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.

We can only accept applications from candidates who are based in the UK and unfortunately, we are unable to provide Sponsorship.