Front of House Team Member

2 weeks ago

Newquay TR HW, United Kingdom Green Room Dentistry Full time

Would you like to be part of a fun, friendly team , who take great pride in caring for wonderful people and providing excellent customer care. We are looking for an outstanding front of house team member to join us.

You will be proactive, enthusiastic, can work as part of a team but also on your own, adding value to our already fabulous team. Motivation, organisation and excellent communication skills are essential qualities.

The role will involve maintaining a high level of customer care through:

  • Meeting and greeting patients, providing a customer-focused and seamless patient journey according to the practice's brand standards
  • Welcoming new clients to the practice and introducing them to the practice philosophy
  • Answer all phone enquiries according to the practice's brand standards
  • Effective computer diary management and appointment booking
  • Provide and explain payment options where appropriate and take daily payments and bank reconciliation at end of day
  • Ensure the "front of house" is maintained to a high standard and complete daily housekeeping tasks
  • General administration tasks
  • Involvement in practice open evenings, events and other marketing campaigns

Skills & Attitudes:

  • Excellent communication skills, both written & verbal (including a positive and friendly phone manner)
  • Excellent listening skills and an empathetic approach to clients
  • Dedicated to providing a first class customer service experience
  • Proven sales ability: can spot opportunities, understand and communicate the benefits to the client, handle objections and close business
  • Builds trust and rapport with a wide range of people
  • Good organisational skills, excellent time management and ability to work efficiently.
  • Excellent follow-up ability on all tasks
  • Ability to work as part of a team, and self-motivated when working alone
  • Good IT skills
  • Honesty, integrity and reliability
  • Dental knowledge desirable

Benefits include:

  • Agilio iLearn annual subscription for training relevant to role
  • Basic life support and medical emergencies training
  • SimplyHealth Health Plan
  • Paid Wellbeing day
  • Generous on-site parking
  • Uniform provided including shoes
  • Company pension

This is a permanent full time position with an opportunity to train to become a dental nurse. Working hours are Monday to Friday between 07:45-16:45 with no evenings or weekends.

Please note: 2 references (1 to be last employer) are required and a DBS check will be completed.

Please apply with your CV and a covering letter on why you would be the ideal candidate to join our team.

Closing date for applications 31/10/25. Interviews to be held on 04/11/25.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Expected hours: 42.5 per week

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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