Support Team Leader

We have an incredibly exciting opportunity to join our Supported Housing Team as a Support Team Leader.

Be at the heart of delivering high-quality housing support Use your knowledge and coordination skills to ensure our services reach the people who need them most

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Outline of Key Responsibilities...

• To plan and schedule work for the team to meet all health and safety, support and admin responsibilities including leave cover, tv licencing administration, eligibility of the supported gardening and decorating schemes, monitoring and review of our supported module, reviewing outcomes and lessons learnt and complaints
• Directly line manage and motivate employees by providing direction, guidance, advice and support to ensure the delivery of a quality customer-focused service which is fair and accessible to all meeting our customer service standards. Regularly reviewing the team's performance data to ensure these standards are being met
• To complete case reviews and ensure staff are managing cases in line with the framework and action plans. To escalate high risk cases where appropriate, considering risk to people and property. Which includes supporting enforcement processes such as court applications where necessary
• Keep up to date with services offered by our internal teams and third-party organisations to be able to refer, promote and signpost to officers and residents as appropriate
• Act as a safeguarding deputy. Understanding our role in safeguarding, including Domestic Abuse and how this fits with statutory services. Ensure team members report and act on any concerns without delay. Providing advice, guidance and support across the organisation in solving complex cases, completing learning reviews to embed a culture of safeguarding to improve outcomes for some of our most

We are looking for someone who has...

• Full UK, valid driving licence with access to a vehicle
• Knowledge of welfare and benefits systems
• Understanding of the role in relation to partner agencies, including Adult Social Care
• Familiarity with safeguarding legislation and statutory responsibilities
• Ability to line manage and support a team to achieve agreed outcomes

In return, we are offering...

• An annual salary of £36,000 plus a car allowance of £1,545 per annum
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.