Account Manager

The Role
Shortlister, renowned for its expertise in video screening and assessment and trusted by a portfolio of leading employer brands in early talent and volume recruitment, is seeking a driven, relationship-focused, and results-oriented Account Manager to join our dynamic team. This role is pivotal in retaining and expanding our commercial relationships with a portfolio of employers, ensuring their continued success through our innovative solutions.

The Company
At Shortlister, we are passionate about empowering graduates, students, employers, and academic institutions to achieve their full potential. With our cutting-edge virtual interviewing and assessment capabilities, we lead the way in employability coaching, recruitment screening, and work-based learning.

As an established business that has moved beyond the startup phase, Shortlister offers a vibrant environment for professional growth. With over 125+ established client relationships, including prestigious universities and leading corporations, we present substantial opportunities for growth and expansion.

The role

The Account Manager is a crucial role that carries significant responsibility, autonomy, and accountability.

Key Responsibilities:

• Autonomous: Comfortable taking accountability for the end-to-end lifecycle of your customer base, working autonomously and proactively to ensure customer health and growth
• Manage and Grow Client Relationships: Maintain and expand relationships with existing employer partners, ensuring satisfaction, retention, and identifying opportunities for growth.
• Portfolio Management: Oversee a portfolio of universities, schools, and colleges, acting as the main point of contact and ensuring their needs are met.
• Commercial Expansion: Identify, propose, and execute strategies to expand service offerings and increase revenue within your portfolio.
• Client Engagement: Develop and implement client engagement strategies to enhance the partnership and secure long-term collaboration.
• Problem Solving: Address any issues or concerns promptly and effectively, ensuring high levels of client satisfaction.
• Collaboration: Work closely with other teams, including product development, marketing, and customer service, to ensure client feedback is integrated into our service offerings.
• Reporting: Regularly report on the status of your portfolio, including growth opportunities, risks, and overall client satisfaction.
   

The candidate

This role is ideal for someone who has held a similar position within a RecTech or EdTech business and thrives in a fast-paced, client-focused environment. You will need to be highly autonomous, with a strong ability to build and maintain relationships while driving commercial success.

Essential Skills, Behaviors, and Experience:

• Experience in Account Management: Proven track record of managing and growing client relationships, particularly within the recruitment sector or edTech industry.
• Relationship Building: Excellent interpersonal skills with the ability to build strong, long-lasting relationships with clients.
• Commercial Acumen: Strong understanding of business development and the ability to identify and capitalise on growth opportunities.
• Problem-Solving: Proactive in identifying potential issues and adept at resolving them to the client's satisfaction.
• Highly Organized: Capable of managing multiple accounts simultaneously with attention to detail.
• Adaptable and Resilient: Able to thrive in a dynamic, fast-paced environment.

The details

• Competitive Salary: £30,000-£35,000 plus commission
• Opportunity to qualify for the company share scheme
• 33 days holiday
• Statutory workplace pension

This role offers a flexible working arrangement, combining office and home-based work to suit your lifestyle.

If you're interested in applying, please send your CV and any additional supporting information.

We look forward to hearing from you