Manager- New Product Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Capabilities, Enablement & Optimization Centre of Excellence has an exciting new goal to deliver scalable and impactful technology enhancements across international markets. This new role would be a key part of the opportunity, working across international markets with incremental investment to increase acquisition over the next 3 years. A key part of the team, we are looking for someone with a supreme focus on collaboration, while being output orientated. Experience working with digital product, technology, multiple countries and other central teams, with a focus on the application experience for customers and small businesses.

How will you make an impact in this role?

The successful candidate will engage optimally at all levels and across numerous business units, functions to deliver key projects. In partnership with country delivery teams, this role will:

• Build, own and drive project plans & key documentation for Governance processes

• Working across multiple teams, including product, market, design, engineering and Product Development teams to ensure timely, efficient and realistic delivery:

  • Market, Product, Engineering, Risk & Control, UXR, Finance, Risk, Fraud, Credit, Compliance, Legal

• Detail orientated and highly comprehensive thinker, able to consider all edge cases, implications and potential risks and controls, together with broader oversight on the entire application journey, able to bring all changes together

• Own, lead and aim to resolve issues and risks or raise to governance forums for the removal of obstacles.

• Understand the detailed tasks required for project execution, to provide leadership and support for the relevant core team members.

• Identify any gaps in proposed execution approach, recommend alternatives, highlight, and align with key partners.

• Drive execution and implementation of the new capabilities ensuring they meet market needs, desired customer experience and adhere to local regulatory, compliance and risk requirements.

• Drive integration and beta testing and ensure all go to market materials and training is in place for relevant internal teams.

Minimum Qualifications

• Excellent Communications Skills – ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.

• Proven ability to get results, work well with and influence different levels of the organization and with customers and partners.

• Proven track record of delivery in a matrix environment, dealing with multiple collaborators and driving project governance and partner management.

• Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/raising risks and concerns.

• Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Proven track record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility.

• Comfortable challenging the status quo to drive alternate solutions and testing new ideas to meet customer needs.

• Learns from mistakes and setbacks demonstrating resilience.

• High Energy/Flexibility – Must be a highly motivated self-starter, flexible with working hours to accommodate multiple time zones.

Preferred Qualifications

• Experience of delivering via the SAFE Agile methodology. SAFE certification and Agile Product Owner certifications preferred

• Experienced manager with knowledge of American Express products and business operations will be a plus

• Understanding of Financial Services platforms and their integrations with an understanding of how APIs work.

• Familiarity with Risk & Control procedures a definite positive

Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.