Support Worker

Job Description
Location:
Windermere Grange Care Home, Windermere Road, Linthorpe

Job Overview
Do you want to make a difference in adult social care?

Is working in care challenging? Absolutely

Is it demanding? Yes

Is it the best job in the world? 100%

We are recruiting for a Support Worker to support a busy care home with flexible hours, alternate weekends', and an opportunity to make a real difference.

Location
: The service's premises, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

Role-specific Duties

• Ensure that residents are at the heart of care delivery, respecting their wishes and preferences to enhance their wellbeing.
• Contribute to the efficient running of the service.
• Support residents to maintain relationships and connections with their local community.
• Follow care plans and other supporting information regarding residents.
• Inform the Team Leader of any changes in a residents needs.
• Promote and safeguard the welfare of those being supported.

Working With Others

• Develop effective working relationships with colleagues within the service.
• Collaborate with multidisciplinary teams to maximise opportunities for residents.
• Maintain and develop relationships with residents loved ones.

Leading by Example

• Seek opportunities for personal and professional growth.
• Act as a role model for others and an ambassador for the service.
• Be professional, polite, and reasonable at all times.

Personal and Professional Development

• Have knowledge of, and work within, the Fundamental Standards.
• Understand the regulatory framework governing the service, including CQC requirements.
• Commit to achieving relevant qualifications commensurate with the role.
• Attend statutory and other training as directed by management.
• Follow all policies and procedures relevant to the role.
• Embrace learning opportunities.

About The Role
Essential Criteria
Qualifications

• Good English (written and verbal).

Skills

• Proficient written skills to maintain care plans and care records in line with service policy.
• Communication skills to build rapport with residents, communicate effectively with them, and inform colleagues, management, and professionals about their needs.
• Problem-solving skills to adapt to and address situations quickly, develop solutions, and recognise/report situations requiring protection.
• Ability to assist residents with daily tasks by following their care plan, this may include bathing, eating, dressing, grooming, and using the bathroom.

Previous Experience

• Previous experience is not required.

Values-based Personal Qualities

• Working Together: Involve residents, families, external agencies, and colleagues; speak up when things go wrong.
• Respect and Dignity: Promote person-centred care and independence.
• Everybody Counts: Ensure no discrimination or exclusion, understand human rights, and enable individuals to voice concerns.
• Commitment to Quality of Care: Strive for quality, embrace constructive feedback, and seek opportunities for learning and improvement.
• Compassion: Show kindness, empathy, and understanding in all interactions.
• Improving Lives: Share ideas, focus on wellbeing, and improve outcomes for residents.

Skills Needed
About The Company
Established over two decades ago, St Martins Care has grown into a reputable provider of comprehensive care services in the North East of England. The company offers a range of services, including residential, dementia, respite, and nursing care, tailored to meet the unique needs of each individual. With a focus on person-centred care, St Martins Care develops individualised care plans that address the physical, psychological, social, and emotional needs of residents. The organisation's commitment to excellence is reflected in its well-maintained facilities and compassionate, highly trained staff who strive to ensure residents feel safe and 'at home' while in their care.

Company Culture
St Martins Care fosters a supportive and collaborative work environment, emphasising respect, equality, and professional development. As a family-owned organisation, it values each team member's contributions and encourages open communication and teamwork. Employees have noted the company's understanding and supportive senior management, highlighting it as an amazing place to work. The organisation is dedicated to maintaining a healthy work-life balance and offers opportunities for training and career advancement. This positive workplace culture ensures that staff are motivated and equipped to provide the highest standard of care to residents.

Required Criteria
Desired Criteria

• Previous experience of working in a similar environment.
• Previous experience of working in a similar role.
• Experience of working with service users, in particular, those that may have additional support needs.

Closing Date
Monday 5th January, 2026

Contract Type
fulltime

Salary
£12.25 Hourly