Customer Service Manager –
2 weeks ago
Customer Service Manager – Pollock Lifts (Office based, Carrickfergus)
Location: Office Based (Carrickfergus)
Employment Type: Full-Time
Department: Customer Service & Aftersales
Closing Date: [ ]
Join Pollock Lifts – A Leader in Lift Solutions Across the UK
At Pollock Lifts, we specialise in providing innovative and reliable lift solutions tailored to meet the needs of our customers. With a strong reputation for quality, safety, and customer satisfaction, we are looking for a dynamic Customer Service Manager to lead our customer-facing operations across the UK.
The Role
As Customer Service Manager, you will be the face of Pollock Lifts for our UK customers, ensuring seamless service delivery from installation through after-sales support. You'll be responsible for:
- Customer Relationship Management: Building and maintaining strong relationships with customers, ensuring high levels of satisfaction.
- Engineer Scheduling: Efficiently planning and dispatching service engineers across the UK to meet customer needs.
- After-Sales Support: Managing all aspects of post-installation care, resolving issues quickly and professionally.
- Service Provider Liaison: Coordinating with third-party service providers to ensure timely and effective service delivery.
- Continuous Improvement: Identifying opportunities to enhance service processes and customer experience.
About You
We're looking for a proactive and organised individual who thrives in a customer-facing environment. You'll need:
- Proven experience in a Customer Service Management role.
- Strong communication and interpersonal skills – confident dealing with customers at all levels.
- Excellent planning and scheduling skills with the ability to manage multiple priorities.
- Experience coordinating field-based engineers or technical staff.
- Ability to build rapport with service providers, ensuring accountability and quality.
- A customer-first mindset with a commitment to service excellence.
Why Work With Us?
- Competitive salary
- Supportive and collaborative team culture
- The opportunity to play a key role in a growing business
- Ongoing training and development opportunities
Pollock Lifts is an equal opportunities employer. We welcome applications from all backgrounds and communities.
Job Types: Full-time, Permanent
Pay: From £25,400.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Experience:
- Customer Service Management : 1 year (required)
Location:
- Carrickfergus BT38 8GX (required)
Work Location: In person
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