Client Production Coordinator

7 days ago

Newry, United Kingdom Orior Furniture Full time

ABOUT THE ROLE

We are seeking a highly organized and client-focused Client Order Manager to oversee the customer journey from the point of sale through to product delivery. This role serves as the dedicated point of contact for clients during the production process, ensuring clear communication, timely updates, and a seamless experience. You'll also be responsible for tracking and evaluating orders internally to support continuous improvement.

RSPONSIBILITIES

- Take over client communications once a sale is confirmed, being introduced via email as the dedicated contact for their order.

- Provide proactive, professional client communication, sharing regular progress updates, responding promptly to questions or concerns, and managing expectations transparently in the event of delays or changes.

- Coordinate internally with production, logistics, and sales teams to track progress, address potential issues, and ensure smooth execution from production to delivery at the client's project site.

- Ensure all logistics and timelines are clearly defined, confirmed, and executed on schedule, from production through to delivery.

- Input new orders into (and related project management tools such as Trello), ensuring details are accurate and tasks/deadlines are tracked effectively.

- Translate client orders into detailed production forms for the workshop team, and collaborate closely with the Product Manager to support procurement and scheduling.

- Maintain precise documentation—accurate records of communications, order details, SOP compliance, and brand material tracking.

- Confirm successful delivery of products and transition the client relationship back to the sales team to complete the process.

- Conduct small project evaluations to identify learnings and opportunities for process improvement.

- Share images, progress updates, and reports to build client confidence and excitement in their bespoke pieces.

- Carry out general administrative tasks on an ad hoc basis to support the wider team.

REQUIREMENTS

  • Exceptional communication skills, both written and verbal, with a friendly and professional tone.

  • Strong organizational skills and attention to detail.

  • Not requireed but ideally proficiency in or similar project management platforms.

  • Ability to manage multiple orders and clients simultaneously.

  • Problem-solving mindset with a proactive approach to addressing client needs.

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