Client Success Manager EMEA, Parameta Solutions

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.  We are 5,200 people strong.  We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

About Parameta Solutions

Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.

Role Overview
The Client Success Team is a critical post-sale function dedicated to delivering exceptional value to our clients, fostering strategic partnerships, and driving high satisfaction and retention rates. As a Client Success Manager (CSM), EMEA, you will play a pivotal role in ensuring our clients achieve their desired outcomes while maximising the value of our solutions.

Reporting to the Head of Client Success in London, this role requires a proactive, self-sufficient, and creative professional who thrives in a dynamic environment. You will manage all aspects of client engagement—both strategic and tactical—while overseeing the successful onboarding and deployment of new accounts.

Your ability to understand client goals, leverage data-driven insights, and collaborate across internal teams will be key to delivering an outstanding client experience and accelerating revenue growth.

Key Responsibilities

• Own and grow your client portfolio as a trusted advisor, driving engagement, retention, and satisfaction.

• Consult strategically with clients to understand their business objectives and align solutions to deliver measurable success.

• Ensure contract renewals by maintaining strong relationships with decision-makers and partnering closely with Sales.

• Drive advocacy and referrals by capturing client feedback and promoting positive experiences.

• Identify upsell opportunities and collaborate with Sales to introduce new propositions and solutions.

• Collaborate cross-functionally with Data Engineering, Product, and Support teams to deliver insights, resolve issues, and enhance client outcomes.

• Manage end-to-end client lifecycle, from onboarding and implementation to ongoing support and optimisation.

• Travel across the EMEA region as and when required to strengthen client relationships and support strategic initiatives.

• Perform additional duties as needed to support business objectives.

Experience / Competencies

Essential

• Proven track record of success in client success, account management, or similar client-facing roles.

• Experience working with Market Data & Analytics and serving Financial Institutions.

• Ability to navigate complex organisations and build credibility with stakeholders at all levels.

• Exceptional communication and interpersonal skills, with a consultative approach to problem-solving.

• Comfortable collaborating across departments and geographies.

• Resilient and adaptable in a fast-paced environment with changing priorities.

Desired

• Proficiency in and Microsoft Office Suite (Word, Excel, PowerPoint).

• Additional language skills (verbal and written) are highly advantageous.

• Self-starter with strong analytical and problem-solving abilities.

• Familiarity with sales methodologies and client success frameworks.

• Bachelor's degree.

Band & Level

• Manager / 6

#PARAMETA #LI-ASO #LI-Hybrid

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

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