Senior Project Manager

About the role;

As a Senior Project Manager you will be responsible for leading and delivering multiple IT projects of various size, complexity, and risk. Responsible for the planning and effective delivery of projects using TSG's product management methodology, ensuring that internal & external customer communication is always maintained. You must have the ability to effectively monitor and manage all delivery aspects of a project's implementation to ensure that the projects are completed to the required standard of excellence and within the specified constraints of time and cost.

In addition, you will be a strong leader with a flexible mindset, a skilled and experienced practitioner, able to confidently apply and tailor Waterfall / Agile techniques where appropriate. You will have a demonstrable track record of delivering technology driven business transformation projects.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events – annual all expenses paid 'TSG Festival' and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back – the 'TSG Foundation' established in November 2022 has so far donated over £120,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Liaise with project schedulers to ensure the consultants assigned to deliver the project have the appropriate skills and experience
• Organise and conduct pre project meetings
• Promote TSG's Methodology ensuring a full and accurate scope is signed by a customer before commencing a project, produce detailed project plans with clear responsibilities and clearly defined requirements of work that is both in and out of scope, reviewing and managing change control and producing highlight reports
• Ensure that all 'closed' projects have a relevant 'signed' project sign-off document
• Work with Microsoft practice leaders to plan resource requirements for project delivery
• Documentation of key changes to a project such as change requests, project exceptions and risk registers
• Identify, monitor, and maximise the revenue from variation orders throughout the projects
• Accurately record project information in CRM
• Highlight, document, and process change requests for additional out of scope items, including additional PM time
• Maintain regular communication involving all stakeholders within the project which will include weekly project reviews and reporting
• Coordinate handover to support following completion of the project

Knowledge, Skills & Experience;

• PRINCE2 Practitioner qualification, or similar is essential
• Other IT qualifications would be preferred, however not essential where experience of delivering technology related projects can be demonstrated
• Confident in the use of Waterfall / Agile techniques, tailoring where appropriate
• Strong interpersonal skills
• An effective people manager who leads from the front
• Strong decision-making skills
• Good IT product knowledge, including the Microsoft product stack
• Resilience - ability to deal with frequent change, delays, or unexpected events
• Service and customer focused
• Continuous Improvement– ability to look for ways to improve and promote quality
• Valid UK driving licence
• Significant project management experience is essential
• Experience working with a Microsoft Partner is preferred

Benefits;

• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and Cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards

If this sounds like the role for you, please apply today to be considered.