Account Manager

Location:
Sassy+ Elstree & Sassy+ Farringdon (minimum 3 days on-site)

Position:
Full-Time (9am – 6pm Mon to Fri) – starting ASAP

Salary Range:
£37k - £40k + commission (expected OTE £45k-£55k)

ROLE SUMMARY:

As an Account Manager at Sassy+, you'll play a pivotal role in managing and growing a portfolio of corporate and B2B accounts across branded content, live and virtual events, design, creative and podcast production. You'll act as a trusted strategic partner to clients- understanding their business challenges, building long-term relationships, and ensuring every project drives measurable results.

You'll balance commercial acumen with creative thinking, working collaboratively with internal teams to deliver standout work that elevates brands, tells stories with purpose, and strengthens Sassy+'s reputation for excellence. You'll also support and mentor junior colleagues, helping to nurture a high-performing, positive, and solutions-focused culture.

MAIN RESPONSIBILITIES:

Client Management

• Act as the point of contact for your clients, building strong and lasting relationships with key stakeholders across B2B and corporate sectors.
• Develop a deep understanding of client businesses, industries, and audiences, translating insights into strategic plans and briefs.
• Lead regular meetings, calls and presentations, ensuring proactive communication and confidence in delivery.
• Retain and grow accounts by bringing forward new ideas, creative solutions, and measurable value.

Commercials & Growth

• Support new business activity by preparing proposals, budgets and presentations, and by attending pitches.
• Identify and develop opportunities to grow client partnerships that expand scope and drive profitability.
• Maintain good commercial awareness—accurate forecasting, budget tracking and margin protection.

Project Delivery

• Oversee delivery across multi-disciplinary teams (Content, Live, Creative, Design, Post and Audio), ensuring projects are on time, on budget, and on brand.
• Managing scopes, schedules, and resources effectively, with clear communication and timely escalation where needed.
• Uphold the highest standards of quality, ensuring all deliverables meet client KPIs and industry best practices.

Team Leadership

• Mentor and guide Executives, supporting their professional growth and confidence.
• Foster collaboration, creative problem solving, and a "can do" spirit across the team.
• Lead by example, demonstrating positivity, professionalism, and accountability in all interactions.

DESIRABLE SKILLS:

• Proven experience in B2B or corporate account management within a creative, communications or production agency.
• Confident managing multiple workstreams – from branded content and design to live/virtual events and podcasts.
• Working knowledge across product offering including content, live, animation, podcasts, design
• Strong client-facing and presentation skills; able to influence and build trust quickly.
• Excellent written and verbal communication, with the ability to craft compelling proposals, reports, and budgets.
• Commercially astute with strong organisational skills, attention to detail, and the ability to manage priorities in a fast-paced environment.
• Experience leading teams and supporting junior talent.
• Proficient in Microsoft Office.
• Strong understanding of corporate and B2B communication channels, including LinkedIn, and how to tailor messaging for professional audiences.
• A proactive, solutions-driven mindset with a passion for creative excellence and client success.

PERFORMANCE MEASURES:

• Client satisfaction, retention, and growth across your account portfolio
• Consistent, high-quality project delivery that is on time and within budget.
• Achievement of account revenue and gross profit targets.
• Positive feedback from clients, peers and senior leadership.
• Active contribution to team development and Sassy+'s collaborative culture.
• Formal performance reviews at 3 months and annually thereafter.