Front Office Manager
2 weeks ago
Citadines Holborn-Covent Garden London is seeking a confident Front Office Manager to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
You will report to the Assistant Residence Manager, supporting towards providing our guests with memorable experiences of the city.
As our Front Office Manager, you will be responsible for:
- Managing the day-to-day work of the Front Office Team, from customer service to administration
- Ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
- Taking initiative in accommodating the customers' needs in a resourceful manner
- Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
- Ensuring questions are answered and complaints are managed, seeking advice from senior management as necessary
- Ensuring best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved
To be successful in the role of Front Office Manager, we require:
- Previous supervisory or managerial experience in a similar role
- Excellent guest engagements skills
- Ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- Ability to lead and develop teams
- A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Front Office Manager. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
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