Traffic Liaison Officer

Job description

Help support community engagement for Sheffield's Transport team.

Sheffield isn't just England's fourth largest city — it's also the UK's greenest and we're growing. The City has an ambitious programme of highway works as well as a significant number of enquiries from members of the public, local Ward Councillors, local MP's and Local Area Committee's about traffic and highway related matters.

About the Role

The traffic liaison role will be the first point of contact between the City Transport team and the public, local Councillors, local MP's and Local Area Committee's. The successful candidate will support the team in responding to enquiries from all elements of the local community.

You will join a team of experienced highway and traffic engineers as well as working with transport planning professionals. Your ability to communicate effectively with a wide range of clients, stakeholders, and customers will be crucial, as will your confidence in working in a political environment.

What We're Looking For:

• Assist in the development of innovative solutions to problems
• Manage and control access to data and information in line with ICT and information policies and procedures, GDPR, and other legislation, guidance, and good practice.
• Demonstrates an understanding of the political environment and how to work within it when required to work with members and/or Councillors.
• Work effectively with all relevant partners, customers, stakeholders to give advice, resolve problems, implement policies, achieve mutually beneficial goals and improve services.
• Understanding of costs and income generation and compliance with governance frameworks, policies, procedures, and processes that support the effective delivery of the service.
• Where appropriate, monitor expenditure against budget and flag potential overspends.
• Contribute towards a customer ethos in the service by providing specialist guidance and support to clients/ partners.
• Develop and maintain professional knowledge to support service improvements.

Why Join Sheffield City Council?

• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Competitive salary.
• Chance to make a meaningful impact on the people in Sheffield.
• Ongoing training and development opportunities.

If you are a motivated and detail-oriented individual looking for a rewarding and challenging role, this is the perfect opportunity for you. Join our team and contribute to our continued success.

For informal enquiries please contact: Andrew Butler

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council

Job reference

REQ003887

Date posted

03/12/2025

Application closing date

05/01/2026

Location

Sheffield

Salary

Grade 6 £33,143 to £37,280

Package

Permanent

Contractual hours

37

Basis

Blank

Job category/type

Engineering