Account Manager

Account Manager - Lexology PRO

Application Deadline: 30 November 2025

Department: Commercial

Employment Type: Full Time

Location: London

Reporting To: Charlotte Desouza

Description Why LBR? An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. 
We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school's costs.

'We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment,  sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.'

Key Responsibilities
Client Relationship Management:
Build and maintain positive relationships with stakeholders across assigned accounts through regular check-ins, responsive communication, and a service-oriented approach.

Client Engagement & Support:
Assist in gathering client feedback and usage data to identify opportunities for improvement and growth. 

Event Participation:
Attend selected industry events, conferences, and product demos to gain exposure to the market and support client engagement activities.

Collaboration with Client Services:
Work closely with the Client Services team to ensure smooth onboarding, renewal processes, and ongoing client satisfaction.

Account Planning & Execution:
Contribute to account plans by providing client insights and supporting initiatives aligned with client goals and product capabilities.

Proposal & Pitch Support:
Assist in the preparation of proposals and presentations, ensuring materials are tailored to client needs and aligned with company messaging.

Growth Initiatives:
Support upselling and cross-selling efforts by identifying potential opportunities and collaborating with senior account managers to execute plans.

Product Feedback Loop:
Share client feedback with internal teams to help inform product improvements and support successful launches.

CRM & Compliance:
Maintain accurate records of client interactions and sales activities in the CRM system, ensuring compliance with GDPR and internal processes.

Sales Performance:
Work towards monthly and quarterly targets with guidance from senior team members, demonstrating a proactive and results-oriented mindset.

Team Collaboration & Learning:
Participate in team meetings, training sessions, and knowledge-sharing initiatives. Learn from experienced colleagues and contribute to a positive team culture.

Values Champion:
Embody our core values of Collaboration, Excellence, Respect, Agility, and Humility in all client and team interactions.

Skills, Knowledge and Expertise
Minimum 2 years of B2B Account Management experience, ideally within a structured sales environment (e.g., MEDDIC, Challenger, SPIN), with exposure to strategic growth initiatives in client-facing roles.

Track record of success in subscription-based sales, preferably within a data, analytics, or content-driven business model, with demonstrable client retention and growth achievements.

Strong communication skills, both verbal and written, with the ability to present confidently, build trust, and influence stakeholders across client organizations.

Understanding of account-based marketing (ABM) principles and experience supporting targeted campaigns to drive engagement and expansion within existing accounts.

Experience managing multi-stakeholder relationships, including supporting procurement and contract processes in collaboration with legal and compliance teams.

Organised and detail-oriented, with solid forecasting, reporting, and pipeline management skills. Able to manage multiple priorities and deadlines effectively.

Proficient in CRM systems, particularly Salesforce, with a commitment to maintaining accurate records and using data to inform account strategy and decision-making.

Commercially minded and collaborative, with a passion for client success and a proactive approach to working cross-functionally with product, marketing, and client services teams.

Confident and professional telephone manner, with strong influencing and negotiation skills developed through client interactions and deal support.

Self-motivated and resilient, with a consistent record of meeting sales targets and contributing to team goals in dynamic environments.

International outlook is a plus, including experience supporting global or multi-regional accounts and an appreciation of cultural nuances in client engagement.

Team-oriented, with a willingness to share knowledge and support junior colleagues, contributing to a positive and high-performing team culture.

Experience in the legal or professional services sector is advantageous, particularly in understanding client workflows and data needs.

Benefits Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)

After 4 months employment:

• Life assurance

After probation:

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 year service:

• Private healthcare

Additional Perks:

• Company socials 
• Access to Employee Affinity Networks 
• Mentoring scheme 
• Volunteering Day 
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.  

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