Front Office Coordinator

4 days ago

London, Greater London, United Kingdom Arora Group Full time £27,040 - £48,280 per year

Salary
– £27,040 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

  • Free meals on duty.
  • Uniform offered and dry cleaned.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.

About Us...
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A Bit About What You Will Do...
The Front Office Co-Ordinator is responsible for managing Front Office administration duties. This is to facilitate efficient operations and support the team in focusing on hotel guests.

  • Administration and support for departmental training.
  • Control stationery and office materials for all FO departments in line with the budget
  • Monitor stocking levels and place stationary orders
  • Prepare reporting/paperwork for meetings, e.g. operations meeting
  • To prepare any other admin reports.
  • Update back-office boards
  • Prepare the leaver forms.
  • Create any user IDS (Opera, Merlin, Fourth, etc.)
  • Assist with departmental induction
  • Assist the Reception team in preparing the group envelope and key.
  • General admin tasks as requested
  • Assist with reception operations when requested

More about you...

  • A passion for delivering exceptional levels of customer service.
  • Calm, efficient and organized.
  • Excellent communication skills and high standard of English.
  • Listens and responds proactively to our guests' needs.
  • 5-star hotel experience in a similar role a real advantage.

Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Skills
Fluent in English

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