Discharge Coordinator

PLEASE NOTE: THIS POST MAY NOT ATTRACT A COS

The Discharge Team are looking for a proactive person to join our dynamic team as a Discharge Coordinator. We want you to join us in providing safe and coordinated care and a high-quality discharge service to all our patients on the Queen Elizabeth Site, Woolwich.

The post holder will provide efficient and effective administration to the Complex Discharge Team and Senior Team Lead, supporting them in the

core function associated with the smooth running of the Discharge processes

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the

patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of

engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as

LGBTQ+ and women, through improved recruitment and leadership development

1. Widening access (anchor institution) and employability

2. Improving the experience of staff with disability

3. Improving the EDI literacy and confidence of trust staff through training and development

4. Making equalities mainstream

The post holder will actively manage a personal caseload of wards and coordinate complex discharges from the Acute hospital.

• Ensure that all relevant paperwork is completed by the appropriate persons to ensure an efficient and timely discharge (e.g. Discharge passport, OOB referral, homeless referral).
• Daily records of ECIST coding and pathways.
• Attend the Bed meeting and TOCC meeting according to the service required.
• Provide education in discharge planning to members of the MDT or other professional groups requiring this teaching.
• Act as Trust experts in discharge planning, assisting and supporting the MDT to drive and co-ordinate discharges, ensuring effective, timely intervention from all disciplines.
• Monitor performance associated with discharge, identifying gaps in service provision that may have a detrimental effect on length of stay, delayed transfers of care or patient experience.
• Attend daily whiteboard meetings and MDT meetings to ensure accurate EDDs & the medically fit status of all patients are recorded.
• To actively monitor care pathways and lead discharge arrangements for all patients on designated wards.
• Liaise with patients and relatives on admission and discuss expectations, discharge dates and plans.
• To ensure the most appropriate option to meet the patient's needs has been identified and recommended by the MDT ward.
• The post holder will provide a collaborative approach to the process of discharge underpinning a level of coordination between the primary and secondary sectors ensuring a seamless transfer of care.
• The post holder will be required to work altered working shift patterns and at weekends on a roster basis to support 7-day working.
• Escalate any delays in discharge to the Discharge Lead.
• To liaise with residential/nursing homes providing regular updates to ensure positive relationship building.
• To organise and co-ordinate family/best interest meetings including sourcing of suitable venue, time and arrange with MDT.
• Communication, both written and verbal, with all members of the multidisciplinary team is key to the success of this role.
• Work with multi-agency representatives to reduce length of stay, numbers of super-stranded patients and delayed transfers of care, to achieve performance targets related to discharge.
• Follow up any outstanding requests that are causing a delay with the discharge process for the patient.
• The post holder will manage junior members of staff in line with trust policies.
• The post holder will deputise for the discharge team leads as required