Billing Analyst

2 weeks ago

Glasgow, Glasgow City, United Kingdom ARO Technology Full time £25,000 - £40,000 per year

Job Title:
Billing Analyst (Telecoms)

Location:
Glasgow (3 days in the office, 2 from home)

Salary:
£28,000

Contract type:
Permanent

About The Role
We are looking for a Billing Analyst to join our team in Glasgow.

The purpose of this role is to ensure that our customers receive accurate invoices and reports within a timely manner. Our aim is to provide support across various departments in relation to customer invoices and reports and to ensure the information we provide is accurate and customer friendly. The role will ensure that we support the business's purpose and values by working well as a team to achieve the best outcome for the organisation and for our customers.

The Billing Analyst is responsible for ensuring the accuracy, timeliness, and integrity of customer billing. This role involves managing ad hoc billing requests, analysing Call Data Records (CDR) trends, investigating billing discrepancies, and supporting resolution of customer billing tickets.

Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.
What You'll Do

  • Ad Hoc Billing: Prepare and process non-standard or one-time customer invoices; ensure all ad hoc charges are documented and approved in accordance with company policy
  • Billing Accuracy & Validation: Reconcile invoices against system data, rate plans, and contractual terms to identify and correct discrepancies
  • CDR Analysis: Monitor and analyse CDR trends to detect anomalies, usage spikes, or potential revenue leakage
  • Ticket Management: Review and resolve billing-related support tickets in a timely manner, coordinating with internal teams (Finance, Operations, Customer Support) as needed
  • Reporting & Insights: Manage existing customer dashboards; provide insights on recurring billing & trends
  • Ensure Billing Accuracy: Maintain 100% accuracy in billing outputs through regular validation, reconciliation, and variance analysis
  • Support Ad Hoc Billing Requests: Deliver all non-standard or custom billing requirements within agreed turnaround times
  • Optimize Ticket Resolution: Reduce billing-related ticket resolution time and enhance customer experience through timely, accurate responses

Requirements
What we are looking for?
Essential:

  • Proven experience in a billing or revenue operations role
  • Strong Microsoft Excel skills including pivot tables and vlookups
  • Demonstrates understanding of call data records
  • Outstanding attention to detail and accuracy
  • Excellent communication ability
  • Teamwork skills
  • Organisational and time management skills
  • Ability to work independently and to deadlines.

Desirable:

  • Minimum 2 years' experience in an analyst role
  • Experience with reporting software
  • Experience with business databases

Benefits
Who are we?
Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for Aro?
At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us
We offer a wide range of benefits and incentives to our employees including:

  • Company Pension Scheme and matching contributions
  • Company Perks portal
  • Private Medical insurance
  • Life assurance
  • 25 days holiday plus bank holidays plus holiday trading
  • Your Birthday off, on us
  • Health Club and Wellbeing Scheme
  • Aro Shares after 12 months employment
  • Employee Assistance Programme
  • Technical Training Academy and E-learning
  • Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

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