Service Co-ordinator/ Logistics Administrator
2 weeks ago
Main Duties & Responsibilities
- Take calls from customers in relation to requests for service or breakdown assistance.
- Provide a clear understanding of the customers issue so that the Service Manager or Service Engineer can deal with it efficiently.
- Liaise with the Service Manager to assist in the planning of engineering activities
- Maintain the Engineers daily planner and update as required and send out to relevant personnel
- Communicate with customers to advise when an engineer will be on site.
- Communicate with customers to advise if there is any change to planned visit already arranged.
- Collect Service Reports from Service Engineers on a daily basis
- Collect Weekly Time Sheets by 9am on a Monday morning
- Collation & Processing of Service Invoices
- Ensure Parts and Materials used or delivered by service engineers are allocated and invoiced accordingly referring packaging materials to be invoiced to the front office.
- Generate quotations for service work and parts
- Generate quotation for service contracts
- Maintain service contracts ensuring scheduled service work is planned and carried out.
- Generate tooling and machine delivery paper work for all dispatches
- Maintain Machine stock Database
- Set up and Maintain Tooling Database
- Maintain Printer Database
- Preparation and distribution of weekly and monthly service hours to JMC management team with a view to implementing daily.
- Assist with Spare Parts when required including holiday cover. This will include ordering, arranging collection from suppliers, shipping to customers and ensuring invoice and delivery paperwork is generated.
- Assist with Debtors when required.
- Coordinate with the sales team on machine deliveries due in from suppliers and deliveries due out to the customer
- Generate delivery paperwork for machinery
We may request you to carry out other duties within your skill set deemed necessary by the business.
Job Type: Full-time
Benefits:
- On-site parking
Work Location: In person
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