Junior Customer Service Specialist

7 days ago


Manchester M WQ, United Kingdom RISE NETWORK GROUP LTD Full time £30,000 - £60,000 per year

We are seeking a friendly, motivated, and customer-focused Junior Customer Service Specialist to join our marketing team. This entry-level role is perfect for someone looking to build strong communication skills, gain experience in customer engagement, and support brand-focused marketing initiatives.

Key Responsibilities:

  • Engage with customers at events, promotional sites, and marketing activities to provide excellent service and product information.
  • Handle customer enquiries, resolving questions and offering support in a professional and approachable manner.
  • Assist in promoting products and services, helping to drive brand awareness and customer interest.
  • Gather customer feedback and insights to support ongoing marketing and service improvements.
  • Maintain accurate records of customer interactions and event activity.
  • Work closely with the marketing and event teams to ensure smooth execution of campaigns.
  • Support general administrative tasks related to customer service and marketing activities.

What We're Looking For:

  • Friendly, outgoing, and customer-focused attitude.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, customer-facing environment.
  • Willingness to learn and take on new challenges.
  • Good organisational skills and attention to detail.
  • Reliable, punctual, and self-motivated.
  • No previous experience required, full training provided.

Benefits:

  • Full training and ongoing coaching to support your development.
  • Opportunities to progress into senior customer service, marketing, or leadership roles.
  • Supportive and collaborative team environment.
  • Exposure to a variety of marketing channels, events, and promotional strategies.

We look forward to welcoming a motivated individual who is ready to learn, grow, and build a successful career with us.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:

  • Bereavement leave
  • Company events
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • On-site parking
  • Sabbatical
  • Sick pay

Work Location: In person



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