Customer Solutions Operations Manager

Green Flag Customer Solutions Operations Manager

Locations Available: Glasgow, Leeds

Monday-Friday 35 or 37.5 hours per week (hours usually 9am-5pm or similar)

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you'll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It's Miles Better.

What you'll be Doing

We have an exciting opportunity for a full time Operations Manager in our Green Flag Customer Solutions team. As an operations manager you'll be accountable for leading and developing high performing Customer Solutions teams based in both our Leeds and Glasgow sites that smash it for our customers every day. You'll be a fantastic communicator, a strong people leader, and have engagement and cultural skills to support our operation doing the basics brilliantly.

Key Accountabilities:

• Live and breathe our values and set high standards for yourself and others
• Be a leader that's visible, motivational and approachable, inspiring your people to unlock their potential to always be the best they can be
• Be relentless about doing things smarter and encourage people to question what, why and how we do things
• Lead from the front providing direction and coaching to enable your team to aim high
• Be passionate about change and make people feel excited about their role in our transformation journey
• Build diverse collaborative relationships with other business areas to unblock problems and leverage best practice
• Control costs by taking care of customers in a sustainable and appropriate way to make us a well run business
• Identify, own and manage the risks involved in running our business and do the right  thing for the customer

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What You'll Need

• Strong people leadership experience
• Operational experience or background preferred but not essential
• Experience analysing and interpreting data and MI
• Risk and Governance awareness
• Able to interpret policies
• Cost and compliance knowledge or experience

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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