Customer Service Representative

4 days ago

London, Greater London, United Kingdom Enterprise Full time

Overview
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career?

We're currently seeking a home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days

The role is a permanent full-time 40hour per week position and the salary is £26,900.00 per anum.

The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working night shifts scheduled between
8:00PM and 8:00AM
, up to five shifts per week across Monday to Sunday, however some flexibility may be required.

What You Can Expect From Enterprise Car Club

  • Career and development opportunities
  • Preferential membership rates
  • Tailored training program
  • Part of a global contact centre team
  • On-going support and coaching
  • Fun virtual team environment

If you are tech savvy and passionate about delivering great service hit the apply button today

Responsibilities

  • Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
  • Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
  • Provide technical support to members
  • Compliance with company policies and internal processes
  • Using initiative and decision making skills to perform a variety of duties

Qualifications

  • Passion for problem solving and investigating solutions for members
  • Attention to detail with a curious mind and desire to learn
  • Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
  • Ability to identify risks and take appropriate action
  • Confidence communicating on the phone with members, colleagues and management.
  • Adaptability in using online systems and new technology
  • Strong ability to multitask using varied systems and processes
  • Process driven skill set that thrives when multitasking
  • Basic car knowledge is desirable but not essential
  • Enjoys working within a virtual office where fun and teamwork rules

Key (minimum) Requirements - Personal

  • Working 8-hour shifts 5 days a week Monday- Sunday.
  • Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
  • Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
  • Strong PC skills and technical aptitude

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Steppe2 Full time £25,000 - £35,000 per year

    We are hiring a Customer Service Representative. You will also be asked to process orders, modifications, and make sales. ResponsibilitiesMaintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers Knowing our products inside and out so that you can...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Arsenault Full time £30,000 - £60,000 per year

    This is a very unique opportunity to become a key part of a very successful startup with an amazing track record and international team. JOIN TECHCRUNCH DISRUPT 2021 FINALIST Arsenault is a rapidly growing startup and the leading blockchain development platform. Our platform enables developers to build the next generation of software with blockchains at...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom IIQAF Full time £25,000 - £40,000 per year

    DescriptionJoin IIQAF as a Customer Service Representative and play a vital role in ensuring customer satisfaction and loyalty. In this position, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. Your contribution will directly impact the company's reputation and success in the...

  • Customer Service Representatives

    1 week ago

    London, Greater London, United Kingdom Mercor Full time £20,000 - £30,000 per year

    Mercor is recruiting Customer Service Representatives as independent contractors working on a research project for one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Customer Service Representative. Applicants must: Have 4+ years full-time work experience as a...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom William Hill Full time £20,000 - £30,000 per year

    Customer Service RepresentativeAdvertising location5, Ilderton Road, London, England, SE16 3JUContract typeFull-timeHours30Salary£ London Weighting Allowance

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom William Hill Full time

    Customer Service RepresentativeAdvertising location93, Sydenham Road, Sydenham, London, England, SE26 5UAContract typeFull-timeHours30Salary£ London Weighting Allowance

  • Customer Service Representatives

    2 weeks ago

    London, Greater London, United Kingdom Sato Full time £25,000 - £40,000 per year

     We are committed to delivering exceptional service to our customers. As a dynamic and fast-growing company, we're looking for passionate, friendly, and solutions-driven Customer Service Representatives to join our team. You will be at the forefront of our customer experience, helping customers with inquiries, resolving issues, and ensuring satisfaction.Key...

  • Customer Service Representative

    6 days ago

    London, Greater London, United Kingdom Jee Sun Corporates Full time £10,000 - £25,000 per year

    The Role: JOB SUMMARYChance to work with a renowned UK-based retail and service organization known for delivering exceptional customer care. As a Part-Time Customer Service Representative, you will be the first point of contact for customers, handling inquiries and resolving issues in a professional and supportive manner.This role is perfect for individuals...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Currency Exchange Corporation Ltd Full time £28,892 per year

    Who We AreCurrency Exchange Corporation Ltd (CEC Ltd) is owned by Fexco – recognised as one of the world's original and most established fintech organisations. Fexco employs over 2,300 people across its suite of companies, headquartered in Killorglin, Co. Kerry, in the Southwest of Ireland. Since its founding in 1981, Fexco has grown into a global business...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom Spirax-Sarco Full time £18,000 - £25,000 per year

    Job Title: Customer Service RepresentativeLocation: Watson Marlow - Cardrew Industrial EstateLocation Type: On-SiteWebsite: Group: Watson-Marlow Fluid TechnologySolutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-nationalindustrial engineering Group with expertise in the control and management ofsteam, electric thermal solutions, peristaltic...