Customer Care Trainee/Coordinator

5 days ago

Bury St, Suffolk, United Kingdom Denbury Homes Full time £25,000 - £40,000 per year

Due to planned business growth, Denbury Homes are actively looking to expand the Customer Care department, and are therefore considering either a Trainee or a Coordinator to join the team. Our Head office is located in Westley, just outside Bury St Edmunds.

Reporting to the Head of Customer Care, you will be responsible in assisting the team with the day-to-day coordination and administration of all Customer Care within the business, ensuring that all communication with our customers is documented and effectively communicated to the wider team.

About the Role:

  • Ensure the Customer Care department is compliant with all the companies' policies and procedures
  • Answer all phone calls, emails, and any other enquiries; and provide detailed reports to the relevant persons within the organisation.
  • Update Clixifix system in a timely and efficient manner to ensure the Head of Customer Care has up to date records on a frequent basis and that KPI's are met.
  • Review and record all communication with customers on the Denbury Homes database.
  • Liaise with Site Managers, Contracts Managers and Contractors prior to arranging any meetings with customers for the Head of Customer Care.
  • Ensure all remedial works are tracked and monitored to ensure they are executed to the required standards within the agreed timescales.
  • Provide feedback to the Construction/Operations team
  • Acknowledging and escalating complaints in line with the company policy.
  • Coordinate maintenance operatives, suppliers and subcontractors.
  • Ensure improvement of customer satisfaction ratings
  • Undertaking any additional tasks as may reasonably be required.

What we are looking for:

  • Self-motivated individual who can evaluate and analyse information in a logical manner.
  • Knowledge of the housebuilding industry is desirable. This role is suitable for individuals looking to progress within the industry.
  • A professional, hardworking, courteous, and punctual individual.
  • Able to think strategically and learn to coordinate complicated work programmes.
  • Able to work independently, ensuring our aftersales service is impartial.
  • Work alongside others and take instruction to learn the company processes, develop construction knowledge, including the New Homes Quality Code, Builders warranty and the NHBC standards
  • Excellent communication skills
  • IT competent
  • Good verbal and written communication skills

Benefits

-     Competitive salary

-     Pension and health care options

-     Corporate gym scheme (optional)

days holiday per annum (plus bank holidays) plus holiday purchase scheme.

-     Private Medical insurance

-     Cycle to work scheme

This is an excellent opportunity to join an ambitious team and work for a business looking to grow and expand in the short, mid, and long term.

If you feel you are suitable and would like to apply; please send a covering letter along with your CV to Sinead Benton – Head of Customer Care;

Closing date
Friday 12
th
December 2025.

We already have Agencies on board, so respectively, no agencies or recruiters.

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