Customer Service Advisor – Brighton Hub

Customer Service Advisor – Brighton Hub

Hours: 27 per week, Monday to Friday (flexibility available)

Salary: £17,690 (£24,242 FTE)

Location: Brighton city centre, just a short walk from the train station

Closing Date: Wednesday 26th November 2025, 9am

We have an exciting opportunity to join our friendly team at our Brighton Hub We're looking for a proactive and approachable Customer Service Advisor who enjoys helping people and making a difference in the community.

The Hub is at the heart of what we do, providing face-to-face information and signposting for older people, their families and carers across Brighton & Hove. This is a great opportunity for someone who enjoys connecting with people, problem-solving, and being part of a supportive, community-focused team.

What you'll be doing

• Welcoming visitors and delivering outstanding customer service every day.
• Providing clear, accurate information and signposting on a wide range of topics affecting older people.
• Assisting with simple IT tasks such as online bookings, accessing council websites or printing documents.
• Helping to keep the Hub running smoothly and ensuring it's a safe, tidy and welcoming space.
• Keeping up to date with local information and sharing updates with colleagues.
• Recording all interactions accurately on our CRM system.
• Working collaboratively with colleagues and volunteers to continuously improve our service.

We'd love to hear from you if you:

• Have great communication and people skills.
• Enjoy working in a busy, varied role where no two days are the same.
• Are confident using computers and online systems.
• Are organised, reliable and enjoy being part of a supportive team.

This is a fantastic opportunity to join a community-focused organisation and make a real impact.

The role is based on-site at our Brighton Hub (Queens Road), working 27 hours per week, Monday to Friday, however there is some flexibility with hours for the right candidate.

If you'd like to find out more or have an informal chat about the role, please contact

Benefits

We value our team and offer a brilliant benefits package, including:

• Flexible working options
• Ongoing professional development
• 28 days annual leave + bank holidays (pro rata for part-time roles)
• Blue Light Card eligibility
• BUPA Employee Assistance Programme (EAP)
• 4% auto-enrolment pension with life assurance
• Cycle to Work Scheme

How to Apply

To apply, please take a moment to read the full Job Description and find out more about us on our website: Welcome to Age UK West Sussex, Brighton and Hove.

Then, send us your tailored CV along with a covering letter explaining how your skills and experience match the person specification. We value creativity, initiative, and authenticity — so let your personality shine through.

Alternatively you can download our application form Age UK West Sussex, Brighton & Hove (aukwsbh) current vacancies.

Please note applications without a cover letter will not be shortlisted.

As a Disability Confident employer, we offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. If this applies to you, please indicate this clearly in your application.

We are unable to accept sponsorship applications and you will need the Right to Work in the UK.

If you're successful at interview, we'll make a verbal offer of employment, which will be subject to satisfactory references and a DBS check.

Who We Are

At Age UK West Sussex, Brighton & Hove, we're on a mission to change the way we age. As a local, independent charity and proud network partner of the national Age UK, we're the go-to for expert guidance and support in later life. Whether it's tackling issues like poverty, ageism and loneliness or helping people stay healthy, independent, informed and connected—we ensure that no one has to navigate later life alone.

Through our advice services, wellbeing programmes and vibrant community centres, we empower older people with the support, companionship and activities they need to live life to the fullest. Our VIP values—Valued, Included, Passionate—drive everything we do, creating welcoming spaces where everyone feels heard and respected.

If you want to make a real difference, come and join us.

Equity, Diversity & Inclusion

We're proud to be building a diverse and inclusive team that reflects the communities we serve. We believe in removing barriers so that everyone, regardless of background, age, or ability, has the opportunity to thrive.

As part of our commitment to the Disability Confident programme, we actively support applications from disabled candidates and ensure fair, inclusive recruitment practices. We offer a guaranteed interview to disabled applicants who meet the essential criteria for the role.We also value the experience and contributions of older workers and are committed to age-friendly employment practices that support people at every stage of life.

We encourage individuals to let us know about any reasonable adjustments they may need, whether during the application process, interviews, or in the workplace, to ensure an inclusive and accessible experience for all applicants.

If you require any adjustments during the recruitment process, or need support with your application, please let us know at and we'll be in touch.

Job Type: Part-time

Pay: £24,242.00 per year

Expected hours: 27 per week

Work Location: In person