Events Operations Manager

EVENTS OPERATIONS MANAGER

Join our dynamic Central Hall Westminster Events team as an Events Operations Manager We're seeking a passionate and experienced professional to oversee and elevate our event experiences. If you have a seamless event planning and operational delivery, exceptional customer service, and a flair for hospitality, we want to hear from you

This position reports into the Senior Events Operation Manger. As an Events Operations Manager, you will play a crucial role in supporting and enhancing event execution while working closely with the senior management team to ensure smooth operational delivery and exceptional client experiences.

MAIN RESPONSIBILITIES:

• Leading the floor operation in delivering the catering for an amazing range of events of up to 2000 guests: Conferences, graduations, drink receptions, corporate and social events.
• Develop and maintain strong client relationships, understanding their needs and preferences.
• Lead, train and motivate event staff, ensuring a cohesive and high-performing team.
• Stay updated on industry trends, bringing fresh ideas and innovation to our events.
• Handle event budgets, tracking expenses, and maximizing cost efficiencies.
• Implement and enforce safety and quality standards to uphold our brand reputation.
• Supporting the HOD with Rota management and labour costings for the department in accordance with budgets.

REQUIREMENTS:

• Previous experience as an Events/Hospitality Operation Managers within catering industry or 5* Luxury environment
• Flexible schedule, as we occasionally hold events on the weekend.
• A passion for delivering outstanding customer service.
• Ability to work in a fast-paced and dynamic environment.
• Strong communication and interpersonal skills.
• Enthusiasm for learning and adapting to new tasks.

WHAT DO WE OFFER IN RETURN?

• Salary of 35k
• Company Sick Pay
• 2 x Salary Life Insurance
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increase with length of service
• Loyalty bonuses in line with the length of service.
• One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Refer your friend scheme
• Learning and Development Portal and further education with apprenticeship programs
• G&F Support Scheme
• WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members
• Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)

A LITTLE BIT ABOUT US

At Green & Fortune, hospitality is at the heart of what we do. Since 2008, we've grown into an award-winning independent company, delivering high-quality food, personal service, and memorable experiences across retail and events.

We operate five iconic London venues: Kings Place in Kings Cross, Sea Containers, Rose Court, One Southwark Bridge, and Central Hall in Westminster. We care deeply about our people and our guests, and we look for individuals who share our passion for making customers happy.

What's the next step? Just apply—we're eager to hear from you. If this role feels right, get in touch to receive the full job specification.

Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment. We fully support individuals with disabilities throughout the recruitment process. If you have a disability and require assistance, please contact our People team at to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted.

Please note that eligibility to work in the UK is required.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.