Customer Resolution Officer

4 days ago


Ashford, Kent, United Kingdom Kent Housing Group Full time

Employer: Gravesend Churches Housing Association

Close date: Sunday 30/11/2025

Overview
We're looking for an enthusiastic, customer and performance focused individual to join our Housing and Maintenance Operational team on a permanent basis.

As a Customer Resolution Officer, you'll help our maintenance and housing teams organise tenancy management functions and book repairs, and be the lead administrator for Damp and Mould, as well as support GCHA with general administrative work.

About You
We're looking for an organised, self-motivated person who has great customer service experience, an eye for detail, a quick learner, someone who is solution focused and empowered to use their initiative and feels comfortable making decisions. You'll need to be confident using Microsoft packages, understand data and reconcile information, data for KPI performance reporting. Ideally some experience of using CRM systems and writing resident letters.

In addition, have a great approach to customer/contractor interaction, as you will be communicating with all parties as part of your day to day role, building relationships, trust and improving customer experience and satisfaction levels whilst helping GCHA keep residents and their homes safe and warm.

As this is an office-based role, you'd either need to live locally to the office, or be comfortable commuting to Gravesend, Northfleet in North Kent.

Click "View Job Details" for more information and to apply for this role.
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