Social Media

1 week ago

London, Greater London, United Kingdom Prestige Healthcare (London) Ltd Full time

About the Role

We are seeking a highly organised, proactive, and personable Social Media & Client Liaison Officer to join our team. This role combines communication, customer service, and digital management responsibilities. The ideal candidate will confidently handle client interaction, maintain accurate product and stock information, oversee website updates, and support smooth communication with hospitals and other partners.

Client & Hospital Liaison

  • Serve as the primary point of contact for incoming calls, emails, and client inquiries.
  • Communicate professionally and efficiently with hospitals, clinics, and other external partners.
  • Maintain accurate and up-to-date client records and communication logs.
  • Ensure timely follow-up on client requests, product queries, and service issues.

Digital & Catalogue Management

  • Update and maintain the product catalogue, ensuring all product descriptions, specifications, pricing, and availability are accurate.
  • Keep the company website up to date with new products, announcements, promotions, and stock changes.
  • Collaborate with internal teams to gather new product details or changes.
  • Monitor and correct inconsistencies across digital platforms.

Social Media Management

  • Manage day-to-day social media activities across relevant platforms.
  • Create, schedule, and publish posts that align with company branding and communication goals.
  • Respond to messages, comments, and engagement in a timely and professional manner.
  • Track social media performance and provide regular insights or reports.

Stock & Inventory Coordination

  • Monitor stock levels and ensure product availability is accurately reflected on digital platforms.
  • Communicate with warehouse or supply teams regarding stock updates, shortages, and incoming shipments.
  • Support coordination of product replenishment and assist with basic stock tracking tasks.

Skills & Qualifications

  • Good communication skills - both verbal and written
  • A compassionate and empathetic approach
  • Excellent command of spoken and written English
  • Excellent administrative skills
  • A knowledge of computers and office software
  • Good listening skills
  • A personable approach
  • Good organisational abilities
  • Good numeracy and literacy
  • Accuracy and good attention to detail
  • The ability to stay calm under pressure
  • The confidence to liaise professionally with customers and creditors
  • Strong customer service ethos
  • Good customer outcomes regarding:
  • Appropriate marketing
  • Sound customer understanding (across the customer base)
  • High levels of customer support

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