Senior Account Manager

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor's Degree

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question~ Are you FIS?

Your new role
This role will be responsible for selling the FIS Supply Chain Finance platform that enables financial institutions and corporates to automate and scale their working capital solutions.

What You'll Do
Account Management & Growth~

• Develop deep, long-term relationships with enterprise customers, serving as their primary point of contact
• Create and execute strategic account plans to drive adoption, retention, and expansion
• Identify upsell and cross-sell opportunities, collaborating with Sales, Customer Success, and Product teams
• Conduct regular business reviews with C-level executives and decision-makers to align our solutions with their business goals

Adoption & Retention

• Ensure customers achieve measurable ROI with our platform, proactively addressing challenges
• Act as a trusted advisor, providing insights and best practices to optimize product usage
• Work closely with Customer Success and Support teams to ensure high satisfaction and retention rates.

Revenue & Renewals

• Own the end-to-end renewal process, negotiating multi-year contracts and pricing strategies
• Forecast revenue growth opportunities within assigned enterprise accounts
• Mitigate churn risk by identifying early warning signs and implementing retention strategies.

Cross-functional Collaboration

• Partner with Sales, Marketing, and Product teams to influence roadmap decisions based on customer feedback
• Collaborate with Professional Services to drive seamless customer implementations
• Represent the voice of the customer internally to advocate for their needs and ensure long-term

Who You Are

• Deep industry experience in Trade Finance or similar financial products
• Proven track record in account management; developing and growing an existing portfolio
• Strong executive presence with the ability to influence C-level stakeholders
• Experience in complex deal negotiation, contract management, and revenue forecasting
• Excellent analytical, communication, and problem-solving skills
• Proficiency in CRM and customer success platforms (Salesforce, Gainsight, etc.)
• As a guide a Senior Account Manager typically has 8+ years of professional experience but we will consider applications from individuals who have relevant experience with less than this

In addition to the above, you will be a great fit for the role if you have the below~

• Background in strategic consulting or enterprise solutions selling
• Proven track record of managing banking clients on a global scale
• Previous experience managing Fortune 500 or global enterprise accounts
• Experience in enterprise account management, customer success, or sales within a SaaS company.
• Familiarity with enterprise SaaS metrics like NRR, GRR, LTV, and CAC

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.