Senior Consultant

6 days ago


London Area, United Kingdom TechYard Full time £60,000 - £90,000 per year

Senior Consultant – ServiceNow & Transformation

Location:
London (Hybrid)

Employment Type:
Full-time

Overview

We're seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You'll help shape and deliver enterprise service transformation initiatives from discovery through to implementation.

Key Responsibilities

  • Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement.
  • Translate business needs into ServiceNow solution designs, user stories, and delivery plans.
  • Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines.
  • Collaborate with technical teams on configuration, testing, and deployment activities.
  • Track KPIs and support adoption to ensure measurable transformation outcomes.

Skills & Experience

  • 4–8 years' experience
    in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting.
  • Strong understanding of enterprise service management processes and agile delivery methods.
  • Excellent communication, stakeholder engagement, and analytical skills.
  • Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous.

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