Technical Support, Analyst

2 weeks ago

Cardiff, Cardiff, United Kingdom Visa Full time £30,000 - £60,000 per year
Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What's it all about?

Technical Support is the face of the system to the internal business users. You will need to understand the workflows for both customers and back office users and timelessly debug system issues through incident ownership. When problems are identified these should be logged and regularly discussed with the team to ensure that any shortcomings are addressed. This role will report into the Technical Support lead.

What we expect of you, day to day:

  • Reply promptly to issues, questions and requests raised ensuring SLAs are met

  • Take the responsibility of owning Incidents and leading them through to completion, following the Incident Management process

  • Work closely with Customer Operations Specialists and Development and Infrastructure teams to ensure outstanding end-to-end-support

  • Proactively contribute to monitoring and alerting solutions

  • Locate and investigate bugs, alerts and other issues as they are raised

  • Suggest system improvements to reduce the need for manual intervention

  • Help maintain a backlog of solutions to problems, collaborating with product teams

  • Write and update system and process documentation

  • Where vital, build SQL update statements to be issued as change requests

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What were after…

This position would suit someone who is experienced in a second line support role and has experience with incident management. Being able to confidently speak with different teams and knowledge sets would aid you in this position

All applicants should:

  • Be able to work independently and efficiently
  • Possess excellent knowledge of SQL, monitoring tools like Datadog, and experience using support platforms such as Zendesk
  • Have an understanding of infrastructure and DevOps concepts
  • Demonstrate strong team working skills, the ability to handle their workload, and pay meticulous attention to detail
  • Be level-headed, showcasing outstanding organisation and prioritisation abilities
  • Exhibit superb interpersonal skills, both written and verbal
  • Be eager to learn new skills and processes
  • Find solutions to emerging problems
  • Have a curiosity about the payments, financial services, technology, or FX industry
Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

  • Senior Technical Analyst

    7 days ago

    Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time £40,000 - £70,000 per year

    Senior Technical AnalystCardiff/NewportUp to £57, % bonus)The OpportunityYolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment.Position OverviewAs aSenior Technical Analyst, you will play a critical role...

  • Technical Support Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Visa Full time £30,000 - £45,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Technical Support Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Visa Full time £70,000 - £120,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Technical Business Analyst

    7 days ago

    Cardiff, Cardiff, United Kingdom Unify Talent - IT, Digital & Tech Recruitment Full time £40,000 - £80,000 per year

    Technical Business AnalystITSM / EUC / Service ManagementInitial 5 Week Contract£ per day, Outside IR35Hybrid - Some site visits to Cardiff and BasingstokeStart ASAPOur exclusive Consulting partner urgently requires the services and a Contract Business Analyst with strong ITSM, EUC and Service Management experience.This project is an As-Is discovery piece,...

  • Technical Support, Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Visa Full time £30,000 - £60,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Technical Senior Data Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom hackajob Full time £40,000 - £80,000 per year

    hackajob*is collaborating withAdmiral Group Plcto connect them with exceptional tech professionals for this role.*Are you inquisitive by nature, always questioning why things are the way they are?If so, this is an exciting opportunity to join the Motor Product Insight team who use data from various internal and external sources to answer business questions,...

  • End User Support Analyst – Laptop Swaps – Cardiff

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Crimson Full time £35,000 - £45,000 per year

    End User Support Analyst – Laptop Swaps – Cardiff (Onsite Fulltime)Inside IR35 – £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.Shifts will be 8AM-4PM or 10AM-6PM.30 Working days.Onsite 5 days per week due to the nature of the contract.Key Skills &...

  • Service Desk Analyst

    6 days ago

    Cardiff, Cardiff, United Kingdom Welsh Assembly Government Communication Centre Home Full time

    ID 3145The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate's name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.Vacancy detailsVacancy titleService Desk AnalystClosing date10/11/2025, 16:00Advertising...

  • Risk Analyst

    1 hour ago

    Cardiff, Cardiff, United Kingdom Hodge Full time

    Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter?At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.The...

  • Lead Pricing Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom Admiral Group Full time

    CardiffWho are Admiral Business?Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers' first, combining agility with reliability to deliver innovative products and superior customer experience to...