Access Sustainment and Enforcement Specialist

assionate, Creative, Equal, Empowering and Sustainable

Access Sustainment and Enforcement Specialist

Hours: 37 Hours per week – on a rota basis

Location: Head Office, Festival Park, Stoke on Trent with regular travel to our other sites

Salary: £27,663 per annum, (rising to £28,663, following successful completion of training)

Are you an experienced Housing Sustainment professional looking for a role within an Organisation that is at the heart of helping people to thrive? If so, this role may be for you. Since 1974, as a Registered Provider of Social Housing and Supported Accommodation we have been supporting those in need.

Our customers have a range of needs including mental health, addictions, learning disabilities, recent homelessness and debt and our support teams work with our customers to assist them to sustain their tenancy.

We are looking for an experienced Housing Sustainment professional to join our team at our Stoke on Trent Head Office. You will play a key role in delivering housing and support services to customers who have been referred through the Local Authority and other service providers, ensuring appropriate safeguarding protocols are adhered to.

Our Housing Sustainment and Enforcement Specialist provides expert advice in relation to customer related issues where existing support systems have failed to address issues such as rent arrears or anti-social behaviour and it is necessary for us to take more formal action.

Some of your Key Responsibilities will include:

• Ensuring we comply with Housing/ASB legislation, Regulatory Compliance and Consumer Standards
• Managing day-to-day housing enforcement activities, sharing technical and operational knowledge with colleagues
• Dealing with escalated cases from the Housing Sustainment Team including Rent Arrears, Anti-Social Behaviour, Misuse of Properties and Abandonment of Tenancy
• Preparing enforcement cases for court action where all informal approaches have failed to resolve the issue and presenting cases at Court where eviction notices and possession orders are required
• Executing evictions in collaboration with Bailiffs
• Ensuring Landlord obligations in relation to all properties are met (such as Gas Safety/Electrical Certification and Fire Prevention) especially within communal areas and raising actions to correct identified issues when inspecting properties

What You will need:

• Previous Experience in a Housing Enforcement role with a Registered Social Landlord or similar organisation
• Experience working with the needs of our customer group; including but not limited to those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, dual diagnosis.
• Demonstrable experience in managing and resolving rent arrears, property condition, abandonment/non-engagement with support services, anti-social behaviour and similar issues within a Registered Social Landlord organisation or similar
• A professional housing related qualification (e.g. HNC Level 3/4) and/or corporate membership of the Chartered Institute of Housing
• An awareness of Building Safety Legislation and Landlord obligations
• GCSE Maths and English (Grade C or higher)
• A full driving licence and access to a vehicle insured for business use

We Offer the Following Benefits:

• Flexible working (with a regular office presence)
• 27 days annual leave in addition to public holidays
• Excellent learning and development opportunities
• Contributory pension scheme
• Occupational sick pay
• Healthcare cash plan

To apply please visit the Brighter Futures Website.

The closing date is 20th October 2025 with interviews to follow.

We are committed to promoting equality of opportunity and we welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer.

Job Type: Full-time

Pay: £27,663.00-£28,663.00 per year

Benefits:

• Bereavement leave
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Licence/Certification:

• Driving Licence (required)

Work Location: In person