Retail Manager

At Harrods, we're not just a store — we're a global destination for the most coveted luxury fashion brands and designers. From emerging talent to iconic houses, our Fashion offering sets the pace for the industry.

We're looking for leaders who thrive in fast-paced, high-profile environments. People who deliver exceptional service through their teams and bring energy, ambition, and precision to everything they do. As a Retail Manager at Harrods, you'll play a key role in shaping unforgettable experiences for our customers — and for your team. You'll set the standard, raise the bar, and represent one of the most recognised names in luxury retail. We offer more than a role. We offer a platform to grow, lead, and be part of something iconic.

About the Role

At Harrods, the Retail Manager is critical to the delivery of the unparalleled luxury experience that our business is renowned for. Being the front-line face of the leadership team, the Retail Manager is skilled at building high performing teams and delivering effective performance coaching. This is achieved through high levels of visible leadership on the floor, an ongoing focus on the Harrods Standard, and a natural ability to inspire and engage sales colleagues through story-telling and a culture of continuous feedback.

We're looking to you to focus on delivering the people, customer and commercial results, whilst continuously striving to make the impossible possible for our customers.

About You

You create a culture where teams thrive, talent is nurtured, and performance is more than a number — it's a standard. With a passion for luxury and a drive for excellence, you lead by example to deliver a world-class customer experience every day.

You don't just coach — you elevate. You spot opportunities, unlock potential, and turn challenges into momentum. Your decisions are grounded in insight — you use data to forecast trends, analyse performance, and influence smart, strategic actions that boost sales and margin. You understand the business behind the brand. You know how to balance customer experience with operational efficiency. You drive results through a clear understanding of KPIs, stock flow, workforce planning, and sales levers — always focused on sustainable growth.

It's your blend of authentic leadership, commercial edge, and strategic thinking that keeps your team performing — and your business ahead of target.

About Us

Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people's unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you'll enjoy a package that includes, eligibility for a competitive bonus, 25 days' holiday, your birthday off, up to 33% Harrods discount (including our restaurants), the opportunity to join our generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods 

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