Head of Retail

Head of Retail

LUCA FALONI | London (HQ)

Location
: Kensington, London

Working arrangement:
80% office / 20% remote (WFH on Fridays)

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At LUCA FALONI we craft timeless luxury menswear merging Italian craftsmanship with a modern, direct-to-consumer approach. With thriving stores across iconic cities, we are looking for a
Head of Retail
to accelerate our global retail expansion. This is a strategic and hands-on leadership role. You will own the entire retail function and play a pivotal part in shaping the future of physical retail at one of the most exciting luxury brands redefining the space.

What you will be responsible for

Retail strategy & expansion

• Define and execute a scalable, data-driven global retail model aligned with our brand and business goals.
• Identify, validate, and launch new retail locations, from feasibility studies and market sizing to P&L forecasting.
• Lead multi-market rollouts while maintaining strong brand consistency and customer experience.

Retail operations & performance

• Own full P&L accountability across all retail locations; implement rigorous performance management across KPIs (conversion rate, sales per sq ft, etc).
• Develop and deploy retail analytics frameworks to inform staffing, assortment, traffic optimisation, and local marketing.
• Build and scale processes, playbooks, SOPs, and in-store tech stacks to create a unified and high-performing retail ecosystem.

Leadership & team development

• Build and lead a high-impact, customer-obsessed retail leadership team (area managers, store leads, and training staff).
• Implement a continuous improvement culture through coaching, training, and data-backed performance feedback.
• Partner with cross-functional teams (merchandising, operations, marketing, finance, tech) to deliver results across the customer journey.

Customer experience & brand elevation

• Define what premium in-store experience means for LUCA FALONI customers worldwide – from service standards to visual merchandising.
• Integrate clienteling, omnichannel capabilities, and experiential retail into the core retail strategy.

We are looking for someone who

• Has robust retail leadership experience, ideally in luxury, premium, or digitally-native vertical brands (DNVB).
• Has led retail expansion across multiple markets and opened new stores from scratch.
• Is deeply analytical and financially literate: comfortable owning budgets, creating retail operating models, and using data to drive decisions.
• Understands the dynamics of retail tech, in-store experience innovation, and omnichannel customer journeys.
• Is a strategic leader who thrives on scaling, but is also hands-on, entrepreneurial, and execution-driven.
• Is passionate about craftsmanship, quality, and timeless style – aligned with the LUCA FALONI ethos.

What we offer

• A rare opportunity to shape the physical retail future of a high-growth, global luxury brand.
• A collaborative culture where your input has real impact.
• Competitive compensation + performance-based bonuses.
• Beautiful office in London + international travel opportunities.

We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.

Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process
.

We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.

Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.